SUB PROCESSOR LIST
Last Updated*: June 14, 2024
To support the delivery of our Services, RFPIO, Inc. d/b/a Responsive may engage and use data processors, or content delivery networks with access to or potentially have access to customer data (each, a “Subprocessor”). This page provides important information about the identity, location, and role of each Subprocessor.
We publish our Privacy Policy and End User License Agreement on our website.
Engaging Subprocessors
Responsive has undertaken appropriate due diligence prior to engaging any Third-Party Subprocessor. We use a commercially reasonable selection process to ensure the processing of customer data aligns with our security & privacy requirements. We review all Subprocessors regularly to ensure they still meet the original requirements and any additional requirements that may have arisen.
Core Subprocessors
Responsive uses infrastructure and storage services from Third-party infrastructure providers to store Customer Data or provide additional services as needed to help with the delivery of our Services. Data storage and Responsive-controlled processing will normally remain in one region but may be shifted among data centres within a region to ensure performance and availability, unless specifically requested to remain in a specific region.
Responsive may use the following Subprocessors for Core Services:
| Entity Name | Purpose | Entity Country |
|---|---|---|
Amazon Web Services (“AWS”) | Cloud hosting provider and translation assistance built into the Responsive application | United States of America, Canada, United Kingdom, Australia, Singapore, or European Union (per Customer election) |
MongoDB | Scalable database and data storage service provider built into the Responsive application to host select service data | Same as customer elected cloud hosting region) |
RESPONSIVE India Private Limited | Customer support relating to the performance of services under the Agreement | India |
Zendesk | Customer support ticketing system | United States of America |
Optional Subprocessors:
In addition to the Core Subprocessors listed above, Responsive offers alternative Subprocessors for hosting, as well as enhanced features and capabilities. Customers have the option to choose to utilize the optional Subprocessors to use such alternative services or enhanced capabilities.
Responsive may use the following Subprocessors for alternative services, enhanced features and/or capabilities:
| Entity Name | Purpose | Entity Country |
|---|---|---|
Google Cloud | Cloud hosting provider and translation assistance built into the Responsive application | United States of America |
Microsoft Azure | Cloud hosting provider, translation assistance and other AI services built into the Responsive application | United States of America |
DeepL | Translation assistance built into the Responsive application | United States of America |
ProWritingAid | Content writing assistance tool (Spell check, grammar check etc.) built into the Responsive application edit windows | United States of America |
OpenAI | Content writing assistance using generative AI with OpenAI’s GPT AI | United States of America |
Updates*
As our business grows and evolves, this list may change from time to time. We will endeavour to provide you with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.
