Reviewer: Jessie Carver
Pros: Difficult to choose! The software itself: The automated workflow, ability to assign whole sections or individual questions to team members, project tracking, answer library, proposal templates, etc. In general: The customer service is unparalleled.
Cons: There are a few minor glitches with text formatting when uploading previous proposal responses, but they are aware of these and I expect a timely resolution.
Overall: After spending years vetting/trying a myriad of inferior RFP management software and applications, I can’t recommend RFPIO highly enough. The software is easy to use, intuitive, and the highest quality solution for all our needs – with features we didn’t even know would be invaluable until we used it!
RFPIO’s customer support and account management teams are extremely responsive, pleasant, helpful, and have ensured a seamless implementation/adoption at every step of the way, with ample training and hands-on assistance.
Additionally, they genuinely take our feedback to heart and have developed new solutions for requests that are unique to our company’s environment/usage. This has enabled us to significantly streamline our RFP process and increase productivity. The answer library is particularly valuable!
This software is the smartest solution out there for companies of any size who respond to RFPs. It requires some time investment to get the answer library populated when initially starting but it’s worth the time up front in how much efficiency it creates moving forward.