2025 State of Strategic Response Management Report

Winning Business
in the Age of AI

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AI won’t win the deal — but it will decide who does

Top revenue teams aren’t choosing between AI and people. They’re doubling down on both.

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A peek at what's inside the report

01

The new rules of buying

More than 75% say that buyers have tighter budgets, expect faster response times, and require a higher degree of personalization — raising the stakes for accuracy, customization, and speed. 

02

AI isn’t replacing people — it’s elevating them

High-growth companies aren’t just betting on tech. They’re doubling down on their teams and are more than twice as likely to be scaling headcount alongside AI to move faster and win more.

03

The missed opportunity in knowledge sharing

88% of high-growth teams say they have some level of knowledge centralized, but only 29% of all teams report effectively democratizing knowledge through clear, self-service processes. Without defined ownership and on-demand access, organizations lose time, consistency, and deals. 

04

All in on AI

Leading organizations are 6x more likely to have fully deployed AI agents and 3x more likely to use AI across revenue functions.

Featuring insights from

industry leaders

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AI is here to stay, and the most successful proposal professionals will embrace that. People will need to feel just as comfortable prompting AI as they are writing content. Those who understand how to use AI responsibly and effectively — they’re the future leaders of this profession.

Alexis Hourselt
Interim Director, Microsoft Proposal Center of Excellence
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Change always comes with resistance. The key is finding your champions. Start small, show the data, and bring your allies in to help tell the story. 

Kristen Carloni, CFA
Head of Aladdin Business Proposals and Sales Optimization, Blackrock
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You can’t afford to wait. There’s no room for laggards. You have to lean in. AI is going to be a critical differentiator, and we’re treating it that way at Seismic. “AI in everything we do” is one of our actual company OKRs this year.

Toby Carrington
Chief Business Officer, Seismic
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I see the bid manager role evolving into a facilitator, not just of projects, but of the AI environment itself. In the near future, bid managers will prompt effectively — maybe even build a GPT tailored to a specific customer or opportunity. It’s like setting up a working environment: you load in the documents, define context, and say, “Okay, this is the AI agent we’re going to work with for this bid.”

Daniel Tscharner
Head of Bid Management, Swisscom
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The people who will succeed are the ones who know how to collaborate, challenge assumptions, and guide the AI — not just use it. Emotional intelligence, curiosity, and critical thinking — those are the differentiators. And they are uniquely human skills that are rising in importance.

Melinda Bunston, CP CL APMP
Special Projects Officer, APMP UK Senior Capture, Manager, QinetiQ
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AI frees up our people to focus on what the buyer really cares about. We’ve been using AI to handle the setup work, and that’s taken about 30-40% off our proposal teams’ plates. That time is now spent engaging the buyer — following up, clarifying, customizing.

Neel Shah
Division Vice President, Commercial Operations, ADP
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We used to brag about how late we stayed up, how many hours we worked — it was a badge of honor. But now, leaders are caring more for their teams, thinking about wellbeing and burnout. And that’s a good thing. If AI can help us be more selective, do better work, and avoid burnout, then that’s the version of adoption that actually sticks.

Darrell Woodward, CP APMP
Director, Prosfora Solutions
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The real problem is that most bidding organizations are just tinkering with AI. They’re doing experiments here and there, but they haven’t really stepped back and asked, “What’s the strategy? What’s the goal?”

Jon Williams, CPP APMP Fellow
Managing Director, Strategic Proposals
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Be intentional. AI is not a magic button. It’s a partnership. You still need the human in the loop. You still need strategy, judgment, and creativity. But if you use AI in the right way, it gives you back time to do the work that really matters — and that’s where the impact is. 

Michael Mackey
Proposal Quality Analyst/Content Manager/Proposal Writer, Aetna

Your blueprint for revenue growth in 2025

Discover how top teams are pairing AI with Strategic Response Management to qualify faster, respond smarter, and win more.

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