Acceptable Use Policy

Last Updated: March 26, 2024


  1. Disruption of Services
  2. Responsibility for Users
  3. Contact

Thank you for choosing us to be your Response Management Solution—Responsive’s proprietary products, services, and website (the “Services”). This Acceptable Use Policy (this “AUP”) contains the guidelines under which RFPIO, Inc. d/b/a Responsive (“Responsive”, “we”, “us” and/or “our”) and its Affiliates provide their Services to its Customers (“you”, “your”) and describe proper access and use of the Services. This AUP is read together with Responsive’s MSA or any other written subscription agreement between you and Responsive (the “Agreement”). Capitalized terms that are not defined herein have the meanings given in the Agreement.

If you violate this AUP, Responsive may deny access, suspend, or terminate your use of the Software and Services (or any part thereof). Responsive’s right to suspend or terminate your use of the Software or Services applies even if a breach is committed unintentionally or without your authorization if Responsive believes that suspension or termination is necessary to ensure compliance with laws or to protect the rights, safety, privacy, security or property of Responsive, its customers or third parties.

Responsive reserves the right to modify this AUP at any time by posting a revised version on its webpage. By using the Services, you agree to the latest version of this policy.


The examples listed in this AUP are not exhaustive. You agree not to use, and not to encourage or allow any User to use, the Software and Services in the following prohibited ways:

  1. Modifying, reverse-engineering, hacking or attempting to hack or otherwise discover any source code or underlying ideas or algorithms, limitations or vulnerabilities of the Services;
  2. In a manner that facilitates, or otherwise encourages (a) any illegal, fraudulent, or abusive activities or (b) materially interfere  with the business or activities of Responsive or harming any of its Users;
  3. Selling, reselling, licensing, sublicensing, providing, leasing, lending, using for time-sharing or service bureau purposes, or otherwise using or allowing others to use the Services for the benefit of any third party, except as permitted by the Agreement;
  4. Attempting to bypass or break any security mechanism of the Software and Services, or using the Software and Services in any other manner that poses a security or service risk to Responsive or any of its Users;
  5. Using the Software and Services to interfere with or disrupt the integrity or performance of the Software and Services (or their components) or to attempt to gain unauthorized access to the Software and Services or any related systems or networks;
  6. Permitting direct or indirect access to or use of the Software and Services for any form of excessive and unwanted, automated activity such as spamming; harassment, inauthentic interactions, such as the creation or use of fake accounts and automated inauthentic activity;
  7. Transmitting, storing, using, displaying, distributing or otherwise making available any content, data or technology that may damage, interfere with, surreptitiously intercept, or expropriate any system, program or data, including without limitation viruses, Trojan horses, bots, worms, scripting exploits, time bombs or other malicious code;
  8. For any illegal purpose or to violate, or to encourage or facilitate the violation of, any laws (including, without limitation, data protection, privacy, consumer protection, and export control laws);
  9. In any manner that would result in an infringement, dilution, misappropriation or other violation of any intellectual property or proprietary rights of Responsive or another third party, including but not limited to copyrights and rights arising from patents, trademarks and trade secrets; or
  10. Processing any personal data without their permission or for any purpose other than for which authorization of use can be documented.

2.1 Customers and Users are responsible for violations of this policy, whether by (i) yourself, (ii) anyone using the Software and Services with your permission, or (iii) using your account on an unauthorized basis. Your use of the Software and Services to assist another person in an activity that would violate this AUP if that activity, when performed by you, is a violation of this AUP. This AUP applies to anyone accessing or using the Software and Services.

2.2 When using the Software and Services, it is your responsibility to comply with the AUP and to ensure that you adhere to all applicable laws, rules, regulations, and commonly accepted practices of the Internet community. The prohibited uses described herein are intended as guidelines regarding improper and inappropriate conduct and should not be interpreted as an exhaustive list.


If you have any questions or comments regarding this AUP please contact us at [email protected].