“As a small team that gets bogged down by RFPs and a busy schedule, we’re excited about Agent Studio helping us automate and simplify Content Library governance.”
Cat Chitwood
Senior Proposal Manager and Technical Writer at Lighthouse
Facing rising demand for faster, more accurate responses across RFPs and client inquiries, Lighthouse transformed how knowledge is managed and delivered — scaling expertise across the enterprise with AI.
Background
Lighthouse, a global leader in eDiscovery and legal technology, needed to modernize response workflows amid increasing speed, scale, and compliance demands:
- RFP timelines compressed from weeks to days, driven by AI-enabled buyer expectations
- Lighthouse’s proposal team of two — Dawn Garrison, Director of Proposal Management, and Cat Chitwood, Senior Proposal Manager and Technical Writer, supported a large, global organization, creating bottlenecks
- Critical knowledge was fragmented across systems, limiting access and consistency
- High compliance standards require every response to be precise, auditable, and defensible
The Lighthouse approach
Lighthouse implemented Responsive AI to centralize knowledge and scale response capabilities across the business.
- Centralized knowledge hub to create a single source of truth for approved content
- AI-powered response generation to accelerate high-quality first drafts
- Built-in governance using TRACE Score™ and content health monitoring
- Enterprise-wide access enabling self-service answers across sales, compliance, and client services
“I love TRACE Score™ because it tells us if we’re answering all aspects of a question. If we aren’t, it means we need to flag an SME to fill that gap, and that makes our library smarter.”
Dawn Garrison
Director of Proposal Management at Lighthouse
The ROI of AI
- 3x faster proposal draft turnaround
- Over 20% decrease in time spent on an RFx project
- 150+ employees actively using Responsive AI
Business impact
By centralizing knowledge and applying AI at scale, Lighthouse transformed a manual, resource-constrained process into a strategic advantage.
- Faster, more consistent responses across every client touchpoint
- Reduced reliance on SMEs for repetitive requests
- Greater confidence in accuracy, compliance, and auditability
- A scalable foundation for continued AI adoption
