IFS, the leading supplier of Industrial AI software, wanted to quickly and efficiently centralize global proposal management on a single agentic AI solution.
“As our remit expanded, and after exploring a number of options, we decided that Responsive was the optimal solution for us. They had the technological scale and people to truly support us in this global initiative.”
Maria Flores
VP Bid Management at IFS
After IFS selected Responsive, AI success depended on enabling teams to respond consistently and effectively in the global environment. Responsive Professional Services played a central role from the start, guiding IFS through implementation with a clear focus on real-world adoption. Instead of using a one-size-fits-all rollout, the Professional Services team worked closely with IFS stakeholders to align on data strategy, content structure, and governance, ensuring the foundation was built to scale across business units.
“The Responsive implementation team closely collaborated with us from day one. We truly felt like we had a partner in the room with us as we shaped our strategy and next steps. They brought deep expertise and guidance, tailoring an individualized plan to meet our unique needs and supporting us through what was a truly Herculean implementation effort.”
Maria Flores
VP Bid Management at IFS
The team at IFS partnered with Professional Services to complete the implementation process approximately 15% faster than the standard timeline for an enterprise company. The team is continuing to build on this early success.
That momentum was reinforced through Responsive Academy, Responsive’s web-based learning platform. IFS recognized early on that proper training would be essential to the long-term success of rolling out Responsive AI across the organization. Responsive Academy gave users structured, role-appropriate learning paths that made it easier to get started with confidence, providing teams with a clear, centralized training experience designed to meet them where they were.
“Providing our teams with easy-to-understand training on the aspects of the platform they use is key to adoption and engagement. Responsive Academy made it fun and genuinely engaging for our SMEs and sales teams to learn about how to best use Responsive.”
Treslyn Doetch
Proposal Specialist at IFS
The combination of hands-on guidance, thoughtful enablement, and accessible training laid the groundwork for sustained growth, positioning IFS to confidently expand Responsive across regions and business units as part of a long-term Strategic Response Management framework.
*Responsive’s AI Supplementary Terms provide that customer data is not used to train AI models and that all inputs and outputs remain IFS's confidential data. AI-generated content is reviewed by IFS personnel prior to submission. Please contact legal.americas@ifs.com with any direct questions about the IFS RFP process. For more information about IFS’s commitment to its customers regarding data processing, please visit their Legal page.
