Description of Subscription Services

Responsive delivers industry-leading solutions for Strategic Response Management (SRM), helping businesses more quickly and accurately respond to complex information requests such as RFPs, RFIs, Due Diligence Questionnaires (DDQs), and Security Questionnaires. With Responsive, teams can increase win rates, reduce costs, mitigate risk, enhance productivity, and improve employee experience.

Responsive Platform

The Responsive Platform is the foundation for all products in the Responsive portfolio. It is included with every product purchase and  provides the following standard capabilities:

  • Content Library for storing Question & Answer (Q&A) pairs, images, and documents
  • AI-driven content management to enhance search, discovery, and maintenance
  • eSignature for preparing, sending, receiving, and tracking electronically signed documents
  • Subject-matter expert recommendations
  • Response collaboration tools
  • Basic reporting and analytics
  • User and permission management
  • Single sign-on (SSO) via OAuth or SAML
  • API Connector allowing call volume of 100 calls over a 24-hour period

Add-on capabilities for the Responsive Platform available for purchase include:

  • Translation: Translate questionnaires and responses to any of 23+ languages and link translated content to the original source. Translation is sold in blocks of 1M words.
  • AI Assistant: Increase response efficiency and effectiveness by enabling Responsive users to securely generate response content using patented machine learning technology from Responsive, in conjunction with AI.
  • Custom Report Builder: Create custom reports and dashboards. Custom Report Builder is available for purchase with Response Projects – Business and included with Response Projects – Enterprise.
  • API Call Volume Increase: For an additional fee, businesses can increase their included API call volume between the Responsive Platform and other services to up to 5,000 calls per 24-hour period.
  • CRM Connectors: Connect your CRM with the Responsive Platform to initiate, manage, and monitor projects from within the CRM application, in addition to synchronizing data between the two systems. Responsive has pre-built integrations for Salesforce, Microsoft Dynamics, Zoho, Hubspot, Pipedrive, and PipelineDeals. CRM Connectors are sold per integration. Access to all CRM Connectors are included in Response Projects – Enterprise.
  • Cloud Storage Connectors: Share files between popular cloud storage systems and the Responsive Platform. Responsive has pre-built integrations for Box, Google Drive, Microsoft OneDrive, Microsoft Sharepoint, and Dropbox. Cloud Storage Connectors are sold as a bundle and include all available connectors.
  • Collaboration Connectors: Enable Responsive users and guest contributors to communicate through Google Chat, Microsoft Teams, or Slack. #Hashtags and @mentions in Responsive create notifications with accompanying content in the collaboration platform automatically. Responses in the collaboration platform are sent back to Responsive in real-time.
  • Connector for Jira: Improve collaboration between proposal, product, and presales teams by connecting Jira with the Responsive Platform. Responsive Users can open Jira Tickets and Issues from Response Projects so that feature requests, customer commitments, and product updates originating from proposal activity can be tracked and managed. Included with Response Projects – Enterprise only and available for purchase with Response Projects – Professional and Response Projects – Business.
  • Sales Enablement Connectors: Connect the Responsive Platform to your sales enablement tool so proposal teams can seamlessly import content stored in the sales enablement system into their response packages and export finalized proposals to the sales enablement system. Responsive has pre-built integrations for Highspot and Seismic. Sales Enablement Connectors are sold per integration.
  • Connector for Whistic: Streamline responses to security questionnaires by connecting the Responsive Platform to Whistic.

Responsive Products at a Glance

Responsive Response Projects: Increase team efficiency and success by automating questionnaire-based information requests such as  RFXs, DDQs, and Security Questionnaires. Responsive offers three robust plans, which include a specified number of users and projects. 

  • Response Projects – Professional
    • Licensing
      • Includes 10 users and 25 projects
      • Additional users, up to a maximum of 250, can be purchased
      • Additional projects, up to a maximum of 250, can be purchased
  • Key capabilities
      • Includes all standard Responsive Platform capabilities
      • Intake management
      • Advanced import of Word, Excel, and PDF questionnaires
      • Advanced import for standardized questionnaires such as SIG, CAIQ, and ILPA
      • AI-driven response recommendations
      • Unlimited guest users for collaboration with subject-matter experts
      • Export high-fidelity response packages to the source format or a branded export template
      • Unlimited branded export templates
  • Response Projects – Business
    • Licensing
      • Includes 25 users and 25 projects
      • Additional users and projects can be purchased
    • Key capabilities
      • Includes all capabilities of Response Projects – Professional
      • Custom roles
      • Teams
      • Template creation from past projects (5 templates included)
      • Auto-recommendation of authors and reviewers for each component of a questionnaire
      • Sequencing of response reviewers and authors
  • Response Projects – Enterprise
    • Licensing
      • Includes 50 users and 25 projects
      • Additional users and projects can be purchased
    • Key capabilities
      • Includes all capabilities of Response Projects – Business
      • Project notes
      • Project and section privacy
      • Share response
      • Update source file
    • Included platform add-ons
      • Custom Report Builder
      • Connector for Jira
      • CRM Connectors
  • Response Projects subscription plans can be further enhanced with the purchase of optional product add-ons.
      • Sandbox: Enable a testing environment
      • Business Units:  Set up different organizations within an instance to control visibility and access to projects and content while enabling centralized user account management
      • Project Templates: Create additional template from past projects (5 are included with all plans)

Responsive LookUp: Provide sales teams, subject-matter experts, and other members of your organization to access the Responsive Platform through integrations with popular business apps such as Slack, Microsoft Office, Microsoft Teams, Google Chrome, and Google Chat. With LookUp, users can take advantage of a rich Content Library and use AI-recommended content when responding to customers, answering web-based questionnaires, or building PowerPoint decks. 

  • Licensing
    • LookUp is sold on a per user basis, starting at 25 users
    • Additional users may be purchased
  • Key capabilities
    • AI-driven content recommendations through integrations
    • Add content to the Content Library through integrations
    • Build PowerPoint decks with slides stored in the Content Library
  • Integrations
    • Microsoft Office (Word, Excel, Powerpoint, Outlook)
    • Microsoft Teams
    • Google Chrome
    • Google Chat
    • Slack

Responsive Requirements Analysis: Save time and improve win rates with complex information requests like narrative RFPs. Requirements Analysis includes AI technology to help teams extract and compile RFP requirements into a compliance matrix; perform a fit analysis; ensure a complete RFP response; and create a responsibility matrix outlining the teams, skills, and products required to deliver the requested products or services. Users can also generate concise summaries of lengthy RFPs and other documents with the help of GPT technology to gain a high-level understanding of the request. 

  • Licensing
    • Requirements Analysis is sold with access for 10 users
  • Key capabilities
    • Extract requirements from narrative RFPs
    • Generate compliance and responsibility matrices
    • Summarize documents with GPT
    • Link answers in Response Projects to extracted requirements 

Responsive Profile Center: Reduce time-consuming, bespoke responses by proactively sharing information through Profile Center. Easily build profiles for specific audiences using pre-completed questionnaires from Response Projects and documents from your Content Library. Profiles can then be easily shared with customers, business partners, and regulators. Securely share pre-filled risk assessment questionnaires, such as CAIQ, ISO 27001, and VSA, or information related to your organization’s products, services, or policies. 

  • Licensing
    • Includes 10 profile builder users
    • 2,500 unique viewers of shared profiles
    • Additional unique viewers of shared profiles may be purchased
  • Key capabilities
    • Build and share an unlimited number of information profiles
    • Host documents from Content Library in profiles
    • Host pre-completed questionnaire projects (a subscription to Response Projects is required)
    • Verify profile viewers with One-Time Password
    • Track engagement with real-time analytics

Responsive Request Projects: Streamline RFP-based sourcing and procurement by centralizing collaboration and communication with vendors in a single workspace. Key capabilities include:

      • Collaborative RFP development
      • Administration of response collection
      • Response evaluation and scoring
      • Dashboards and reporting
      • Vendor profiles
      • Client discovery