g2 crowd

"Amazing Content Library & RFP Answer Populating Tool!"

Wolters Kluwer

Reviewer: Brian Zielinski

What do you like best?

RFPIO’s answer library is intuitive and impressive. When responding to imported RFP questions, answer recommendations automatically populate as “suggestions” directly from the answer library. In RFP mode, you do not have to search – RFPIO instantly recognizes the question and intuitively recommends the best-fit response. The Answer Library is also host to multiple filtering tools, rules and tags that help to limit and match the best, most appropriate answers to your questions. The general search feature in the Answer Library is lightning fast and provides amazing, accurate search results from the simplest one or two-keyword searches.

What do you dislike?

There is not much to dislike about this program. It is built like a modern “app” style program and is very user friendly. The import feature and export to template features are very advanced and detail-oriented, but using the import and export to template function can take some getting used to in order to get your RFP export results to look exactly the way they need to. Moderate to advanced computer-literate people can navigate this program and orient themselves with ease – very user friendly. One suggestion – for users who are not used to working regularly in Word or the Office Suite (yes, we have some old-school SMEs who are better at speaking / presenting than they are at writing emails) – an optional User Wizard for introductions at the BEGINNER level might be a helpful option. Most users would not need to use this wizard, but the more timid users might benefit from a wizard walk-through.

What business problems are you solving with the product? What benefits have you realized?

Countless man hours are saved in responding to RFPs, RFIs and vendor questionnaires. Whether we only use RFPIO’s answer library or we use the full process of importing/exporting our RFP response, SMEs / users (the system calls them authors) save several hours each week in accessing stock responses and building good technical answers. Furthermore, the answer library can be edited and update in real time – which eliminates countless hours wasted on performing archive audits and removal of old, outdated RFP responses. Library responses can be edited on the fly and changes take effect immediately, in real-time, applicable to all users. On average, a company responding to 2-4 RFPs per month can expect to save, at minimum, 80-100 man hours in time spent researching and answering technical questions. With employee hourly rates ranging anywhere from $25 to $50 per hour (or higher), the cost savings on man-hours far outweighs the cost of the product. Truly a service that pays for itself.

Recommendations to others considering the product

Take the time to speak with the Company’s president and take full advantage of the training / orientation sessions. Once a customer, the owner & manager will set up a live web conference to train you on introductory features – take full advantage and ask questions.

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