Your experience is our priority.

Written by
Graham McConnell
Graham McConnell
Updated on
  2 min read

We deliver an unmatched customer experience focused on your success, from onboarding and graduation (go live) to support and upgrades.

  • Get started easily
  • Experience value faster
  • Apply best practices

Experience matters, yours and ours.

The last thing you need is technology that’s difficult to learn and complicated to set up from a fledgling provider that puts your needs on the back burner once your contract is signed.

What happens after I buy? Where do I turn if issues come up? Are they in it for the long haul? As you evaluate solutions, answers to these questions are just as important as product features.

Not only are we invested in your success, as an RFP software pioneer, we’ve seen it all — and created a best-practice approach that leverages our experience to enhance yours.

 

“I couldn’t ask for a better partner. We use a lot of technology, and RFP360 is at the top when it comes to responsiveness and attention.”

Kelly Ellis
Director of Administration and Operational Excellence, Piper Jordan

 

Ensure your project’s success from the start.

From the moment you join our family, a dedicated success consultant and services team work on your behalf — with the goal of getting you up and running as quickly as possible. With decades of cloud deployment experience, we tailor the perfect project plan that guides you through every milestone while avoiding potential pitfalls. We’re here for you every step of the way.

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Get the support answers you need quickly.

Whenever you need a hand, our friendly and knowledgeable customer support team is ready to help. You can access live support by emailing us at [email protected]. Inside our application, you can easily submit a support ticket or browse through our extensive help library.

Benefit from our experienced team.

When you purchase our solutions, not only do you get great software, you gain a trusted, complete partner committed to your ongoing success. Our team takes proactive steps to help you get more value out of existing features and new enhancements, offering best-practice recommendations, training opportunities, professional services and more.

 

“We value the ongoing support, prompt response time and customer success RFP360 has brought to ihouse.”

Ronni Beckwith
Principal, HR Technology Consulting Practice Leader, ihouse

As our customer, you’re in great company.

Want to know what it’s like to be a customer?

Our case studies offer an inside look at the customer experience of leading organizations who chose us for their RFP software and proposal management needs.


Graham McConnell

Graham lives in the B2B marketing space. He dabbles in writing, usually about digital marketing, but has other interests like the Portland Trail Blazers, the Portland Timbers, sci-fi films, video games and of course, response management.