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21 best RFP response tools for 2023

21 best RFP response tools for 2023

Ready to win more RFPs? Start with these 21 RFP response tools rated by our team and customers who use them to improve efficiency & win rates.


Category: Tag: Response management tools

21 best RFP response tools for 2023

21 best RFP response tools for 2023

If you find yourself with an abundance of requests for proposals (RFPs) and a shortage of time, you’re not alone. As you might expect, here at Responsive, we talk to a lot of proposal professionals about RFP response tools. Through hundreds of conversations, we’ve heard the good, the bad and the ugly. Luckily, there are a ton of great RFP response tools for almost every challenge.

Recently, our team got together to talk about the RFP tools we use ourselves as well as the tools our customers have told us they love. I’ve rounded up the best of the best here. Whether you’re a proposal team of one or one of many, there are tools that can make your RFP response process even better. 

21 top RFP response tools to simplify your proposal process

RFP project management tools

RFPs have a lot of moving parts. Pair that with a tight timeline and you may find yourself in a tough spot. Organizing all of the necessary people and tasks to meet your deadline can be a challenge. So, you need a good project management system to guide your process. These project management systems bring clarity to your process and help to keep everyone engaged and on track. 

1. RACI matrix

Category: Project management strategy

Why we like it: A RACI matrix gets everyone on the same page. This table-based system organizes the roles and responsibilities of everyone involved in your RFP process, from subject matter experts (SMEs) to approvers. When used as an RFP tool, it clearly defines how each person will contribute to the proposal. It maps out who is responsible, accountable, consulted and informed for each task of a project.

2. ProofHub

Category: Project management tool

Why we like it: Having a suite of powerful planning and organizational tools in a single software is a huge benefit to proposal managers and their teams. ProofHub is a collaboration and project management software that works well for teams of every size across various industries.

From online proofing, task management, file management, and scheduling calendars to Gantt charts, Kanban boards, and time tracking, ProofHub empowers proposal teams to easily plan, collaborate, organize and deliver on-time RFP responses while ensuring team accountability. This easy-to-use, cloud-based SaaS tool has a minimal learning curve, which makes it easy to onboard new members, SMEs and proposal contributors.

Proposal content tools

Every good proposal tells a story. The content in each of your proposals should be engaging, cohesive and compelling. It should clearly and professionally express why your business is exactly the solution the buyer is looking for. When it comes to accomplishing this, there are two main challenges for proposal managers.

First, bringing together answers written by a dozen or more authors can cause your proposal to feel disjointed and inconsistent. Everyone has a different communication style and tone of voice, but the proposal needs to feel on-brand and in line with your organization’s previous interactions with the customer.

The second challenge that comes up when creating proposal content is proofreading. As language becomes more informal, spending time perfecting grammar and style may seem unnecessary. However, we all know someone who delights in finding spelling and punctuation errors – imagine that’s the person who will decide if your proposal makes the cut. Even for those who are less critical, errors can send the wrong message. Unfortunately, they can make your business seem unprofessional, uninvested and ambivalent about winning the bid.

8. Grammarly

Category: Web-based proofreading app and extension

Why we like it: One of the most popular and effortless online editing solutions, Grammarly can be used as a web app or a Chrome extension. Members of our sales team use the program to spot and correct errors in spelling, punctuation and grammar. This RFP response tool is free to use and offers paid enhancements if you want even more customized assistance.

A word to the wise, while the program does its best to make helpful suggestions, it doesn’t always understand the nuance of context and language. As with anything, it’s a tool to make finding simple mistakes easier, but there’s no substitute for a final review with human eyes.

9. Readable

Category: Readability and tone app

Why we like it: While Grammarly checks for proofreading errors, Readable evaluates for tone and sentiment. Our marketing team uses the app to review almost all of our blog content and online resources. It gauges how formal or informal your writing is in addition to how difficult it is to read.

In addition, it makes suggestions to help you avoid sentences that are too long, clichés, unnecessary adverbs, passive voice and overly complex words. Proposal responses that are approachable and easy to read are more likely to be understood and remembered. This RFP response tool offers a free online version as well as an affordable paid downloadable app.

10. Visible Thread

Category: Customizable style and tone-checking app

Why we like it: Visible Thread is like a member of your marketing team that helps apply the company’s established style and verbiage to proposal responses. You can use this tool for RFPs to help ensure that capitalization, tone and word choice are consistent no matter who in the company wrote the response.

For example, if your business refers to buyers of your product as customers rather than clients, the system will recognize any incorrect usage of the word clients. Visible Thread also offers helpful reports that can show who has adopted the tool and measure improvements in writing.

11. Board Studios

Category: Explainer video creation

Why we like it: Sometimes conveying complex ideas is easier in person. While you can’t meet with RFP decision-makers, you can include video content in your proposal to help explain your business.

Board Studios works with you to create video content that is eye-catching and compelling. Best of all, they focus on efficiency and pass the savings along to you, so their video services are more accessible than you might think. Video content can not only help your prospect develop a deeper understanding, but it can also make your company more memorable and relatable.

Proposal design tools

Just like the quality of your content, the way your proposal looks makes a statement. It’s like a first impression and can have a huge impact on how the person evaluating the proposal feels about your business. Your proposal should make the reader feel confident in your ability to deliver results. 

Create a proposal that is visually engaging and conveys the care and attention the client can expect from your business. Use a great layout and good visual elements to send the right message.

12. Canva

Category: Layout builder and publication template app

Why we like it: Canva can help you create a modern, appealing proposal in no time. The software has dozens of proposal templates with lots of great page design options. Canva is easy to use and provides tools for customizing templates to meet your needs.

Upload your brand photos, your potential customer’s logo, team photos and product images to quickly create a one-of-a-kind RFP response. Canva offers both free and premium packages to meet your needs.

13. Qwilr

Category: Proposal presentation software

Why we like it: Qwilr is great for creating engaging proposals. Within the templatized system, you can customize your proposal with branded colors, fonts and formats for easy, consistent design.

Qwilr also has an option for interactive pricing, making your proposals dynamic. The resulting presentations are stunning. However, the program will work best for informal or proactive proposals that allow room for some creativity. For extensive proposals with specific formatting guidelines and submission restrictions, Qwilr might not be the best fit. 

14. ChartBlocks

Category: Chart and graph making app

Why we like it: Some concepts can be best conveyed with a chart or graphic. A well-placed graphic can help bring clarity to your RFP responses. ChartBlocks is a great tool for proposals when you need a customized chart or graphic. The program uses chart wizard to guide you through creation, selecting from dozens of charts. Import data from spreadsheets and then use the toolbar to update as needed.

Last-minute hard-copy proposal delivery

Much as we may try, some proposals can’t be completed until the very last minute. When the business requires a printed, physical copy of the proposal, prompt delivery can be the difference between winning and not being considered. In the past, that has meant a stressful rush to UPS or FedEx, but not anymore.

15. Mimeo

Category: Proposal printing and delivery

Why we like it: Delivering physical proposals on time is Mimeo’s bread and butter, so they understand your sense of urgency. They make printing and delivering a physical copy of a proposal as easy as digital delivery – it’s done with the click of a button. Simple and easy, just what you need after a last-minute proposal scramble.

Professional development tools for proposal managers

Proposal management requires a diverse set of skills, which is why education is one of the best proposal tools. In the busy world of responding to RFPs, opportunities to spend time on personal and professional development can be few and far between. However, focusing on learning more about proposal management best practices can yield huge improvements in efficiency and effectiveness. So whenever you can make time, check out these resources.

16. LinkedIn Learning

Category: Business skill development catalog

Why we like it: There’s so much educational content online that it can be difficult to sift through. LinkedIn Learning makes it easy. They provide an enormous searchable catalog of RFP response-related skills. You can brush up on grammar basics, discover new sales tactics, explore project management best practices or learn more about proposal writing.

The courses are broken up into easily digestible sessions, so you can spend a little time each day improving your skillset. Each course is led by an expert, so you’re learning from the best. Because of the wide range of topics applicable to hundreds of professional roles, many companies provide free access to LinkedIn Learning.

17. APMP certifications

Category: Certifications for proposal professionals

Why we like it: If you’re ready to take your RFP knowledge to the next level, explore the Association of Proposal Management Professionals (APMP) certifications. APMP offers a certification program with three levels – foundation, practitioner and professional. The program is designed to develop deep industry knowledge and explore best practices for proposal management excellence.

18. The bid toolkit

Category: Proposal development training and consulting

Why we like it: Built by a collection experts in proposals, sales pitches, marketing and more, the bid toolkit offers an easy-to-follow guide for creating an effective and repeatable proposal process. In fact, The bid toolkit website is full of free helpful reference materials as well as paid modules, tools and videos. Named APMP’s 2020 Vendor of the Year, this is a great place to explore the proposal process.

Proposal manager peer networks

Self-service tools for independent development are great, but there’s nothing like connecting with your peers. There’s no one that will understand the challenges and thrills of creating a killer proposal the way that other proposal managers do. Connecting with peers to share challenges, find creative solutions and share new trends and tips can improve the practice for everyone.

19. APMP’s Bid and Proposal Con

Category: Annual proposal professionals conference

Why we like it: This conference, hosted by APMP, is the largest gathering of professionals involved in the proposal process in the world. You’ll find proposal writers, bid managers, business development professionals, project managers and marketing professionals at this conference. There’s a wide range of industries, government and business sectors represented, and each has something unique to contribute. 

20. APMP regional chapters

Category: Local meetups and networking

Why we like it: In addition to the annual conference, APMP boasts 28 local chapters around the world. Each chapter has an active social media presence and many chapters also host regular in-person meetups.

21. LinkedIn groups

Category: Proposal professional group forums

Why we like it: In between conferences and meetups, you can still stay connected with your peers on LinkedIn. There are several great LinkedIn groups for anyone involved in the RFP process. Each is a little different and offers insights, advice and networking for all levels of proposal manager. The members of these groups often post valuable content full of interesting tips, advice and trends.

The advantage of RFP response tools

In the last few years, we’ve been seeing the number of RFPs steadily increasing across most industries. As we prepare for next year, we expect this trend will continue. So, now is the time to take advantage of the best

RFP solutions and tools available. After all, even small improvements to the proposal process can make a big impact on revenue.

Did we miss something? Let us know what your favorite RFP response tools are on LinkedIn or Twitter.

Proposal collaboration tools

Anyone that has managed a proposal from start to finish knows that collaboration is crucial. In fact, a survey by Fierce indicated that 86 percent of employees blame workplace failures on poor collaboration. Admittedly, effective collaboration can be a challenge. Getting timely input from stakeholders, SMEs, business operations and content reviewers is a balancing act.

As the proposal manager, you need to convey urgency, but as a colleague, you understand that SMEs have their own workloads outside of contributing to proposals. Meanwhile, input from SMEs is necessary to create a successful, complete proposal. To make collaboration easier, consider these RFP response tools.

3. Google Docs

Category: Web-based collaborative word processor

Why we like it: The biggest benefit of working in Google Docs can be boiled down to one thing — real-time editing. Traditional word processors require document versions to be sent back and forth, making accurate tracking almost impossible. Whereas Google Docs allows multiple editors to work on the same document at the same time. Comments, task assignments, change tracking, auto-save and permissions features are also available. 

This free RFP tool is easy to use and has most of the same functionality and user experience as Microsoft Word. The only catch? Storage. Google offers 15GB of free storage per user for all of their Google account tools. This includes frequently used tools like Gmail messages, Google Drive and Google photos. So, it may not be ideal for those who use much of the Google Suite. Likewise, it may not be a fit for teams who collaborate on dozens of multi-page proposals with large visual attachments.

4. Boomerang

Category: Gmail automated follow-up extension

Why we like it: If you’re managing your proposals without a centralized knowledge library, you’re probably communicating through email. The web of messages between colleagues, subject matter experts and stakeholders can quickly become overwhelming. In that tangled web, it’s easy to miss an email or two, which is a scary thought. However, Boomerang can help. It’s a free RFP tool that can save you a ton of stress and reduce the risk of losing track of a response.

Boomerang is easy to download and add to your current Gmail account. It’s available for both desktop and mobile apps. The free version allows you to schedule 10 email sends per month. You can also monitor clicks and automate follow-up emails if you don’t hear back from an SME. In addition, Boomerang offers paid plans to further customize your experience with content analysis, notes and integrations.

Time tracking tool for RFP responses

While time tracking software may not be an obvious part of a proposal manager’s set of RFP response tools, it’s a great addition. Here’s why – tracking time can save money. For instance, it can help you identify which parts of your process are most time-consuming and should be optimized. It can also give you an idea of how much it costs your team to respond to an RFP, informing your go/no-go decisions.

Tracking time is required to calculate return on investment (ROI) for any efficiency-improving software (like most of the tools on this list). Even more, quantifying time and value gained is a great way to validate and justify budget spend on technology. At an individual level, using time tracking can help you find new ways to be more efficient and balance your workload.

5. TimeCamp

Category: Time tracking and management application

Why we like it: TimeCamp works well for tracking both productivity and billable hours. So, it is a nice tool for proposal managers as well as RFP consultants. The tracking data gathered by the software can be compiled into easily readable charts and dashboards. In addition, it integrates with many of the most popular project management tools.

TimeCamp can be set up to run in the background without requiring you to manually stop and start a timer for every activity. It is customizable and can recognize and account for idle time. So, you can head to the breakroom for that slice of birthday cake without wondering if you turned your time tracker off.

Knowledge management for proposal content

Once you’ve collaborated to create great proposal content, you’ll want to make sure you get as much value from it as possible. But before you can use it, you have to be able to find it. A study from McKinsey estimated that the average worker spends 20 percent of their time searching for information. With this in mind, it’s no surprise that sifting through old proposals, emails and documents is one of the most frustrating parts of proposal management

Today, there’s an easier way to capture, curate, categorize and search your past proposal content ⁠— with knowledge management.

6. Bloomfire

Category: Web-based knowledge-sharing platform

Why we like it: The question-and-answer style format of Bloomfire is what makes it a good fit as an RFP response tool. Within the platform, you can integrate with other apps or upload Word documents, PDFs, audio files and slide decks. Then the system indexes all of the words that appear. Pair the resulting data with AI-powered search, and knowledge is at your fingertips. If you can’t find an answer within the solution, you can crowdsource the information, which is helpful. However, it only works quickly if the people with the answers (your SMEs) are in the system regularly.

RFP management software

RFP software combines knowledge management, collaboration, proposal management and more into one powerful platform. Unlike some of the other tools on this list that are designed with a broad audience in mind but can be adapted to RFPs, this type of software is created specifically to be an RFP response tool for proposal managers and their teams. If you’re looking to make dramatic improvements your RFP process, RFP software is the way to go. 

7. Responsive (Formerly RFPIO)

Category: RFP response software

Why we like it: Responsive is the best-in-class and industry-leading response management platform, for good reasons. 

Responsive incorporates knowledge management, content collaboration, RFP project management, remote access, data to drive informed decisions and RFP automation in one platform.

Proposal content tools

Every good proposal tells a story. The content in each of your proposals should be engaging, cohesive and compelling. It should clearly and professionally express why your business is exactly the solution the buyer is looking for. When it comes to accomplishing this, there are two main challenges for proposal managers.

First, bringing together answers written by a dozen or more authors can cause your proposal to feel disjointed and inconsistent. Everyone has a different communication style and tone of voice, but the proposal needs to feel on-brand and in line with your organization’s previous interactions with the customer.

The second challenge that comes up when creating proposal content is proofreading. As language becomes more informal, spending time perfecting grammar and style may seem unnecessary. However, we all know someone who delights in finding spelling and punctuation errors – imagine that’s the person who will decide if your proposal makes the cut. Even for those who are less critical, errors can send the wrong message. Unfortunately, they can make your business seem unprofessional, uninvested and ambivalent about winning the bid.

8. Grammarly

Category: Web-based proofreading app and extension

Why we like it: One of the most popular and effortless online editing solutions, Grammarly can be used as a web app or a Chrome extension. Members of our sales team use the program to spot and correct errors in spelling, punctuation and grammar. This RFP response tool is free to use and offers paid enhancements if you want even more customized assistance.

A word to the wise, while the program does its best to make helpful suggestions, it doesn’t always understand the nuance of context and language. As with anything, it’s a tool to make finding simple mistakes easier, but there’s no substitute for a final review with human eyes.

9. Readable

Category: Readability and tone app

Why we like it: While Grammarly checks for proofreading errors, Readable evaluates for tone and sentiment. Our marketing team uses the app to review almost all of our blog content and online resources. It gauges how formal or informal your writing is in addition to how difficult it is to read.

In addition, it makes suggestions to help you avoid sentences that are too long, clichés, unnecessary adverbs, passive voice and overly complex words. Proposal responses that are approachable and easy to read are more likely to be understood and remembered. This RFP response tool offers a free online version as well as an affordable paid downloadable app.

10. Visible Thread

Category: Customizable style and tone-checking app

Why we like it: Visible Thread is like a member of your marketing team that helps apply the company’s established style and verbiage to proposal responses. You can use this tool for RFPs to help ensure that capitalization, tone and word choice are consistent no matter who in the company wrote the response.

For example, if your business refers to buyers of your product as customers rather than clients, the system will recognize any incorrect usage of the word clients. Visible Thread also offers helpful reports that can show who has adopted the tool and measure improvements in writing.

11. Board Studios

Category: Explainer video creation

Why we like it: Sometimes conveying complex ideas is easier in person. While you can’t meet with RFP decision-makers, you can include video content in your proposal to help explain your business.

Board Studios works with you to create video content that is eye-catching and compelling. Best of all, they focus on efficiency and pass the savings along to you, so their video services are more accessible than you might think. Video content can not only help your prospect develop a deeper understanding, but it can also make your company more memorable and relatable.

Proposal design tools

Just like the quality of your content, the way your proposal looks makes a statement. It’s like a first impression and can have a huge impact on how the person evaluating the proposal feels about your business. Your proposal should make the reader feel confident in your ability to deliver results. 

Create a proposal that is visually engaging and conveys the care and attention the client can expect from your business. Use a great layout and good visual elements to send the right message.

12. Canva

Category: Layout builder and publication template app

Why we like it: Canva can help you create a modern, appealing proposal in no time. The software has dozens of proposal templates with lots of great page design options. Canva is easy to use and provides tools for customizing templates to meet your needs.

Upload your brand photos, your potential customer’s logo, team photos and product images to quickly create a one-of-a-kind RFP response. Canva offers both free and premium packages to meet your needs.

13. Qwilr

Category: Proposal presentation software

Why we like it: Qwilr is great for creating engaging proposals. Within the templatized system, you can customize your proposal with branded colors, fonts and formats for easy, consistent design.

Qwilr also has an option for interactive pricing, making your proposals dynamic. The resulting presentations are stunning. However, the program will work best for informal or proactive proposals that allow room for some creativity. For extensive proposals with specific formatting guidelines and submission restrictions, Qwilr might not be the best fit. 

14. ChartBlocks

Category: Chart and graph making app

Why we like it: Some concepts can be best conveyed with a chart or graphic. A well-placed graphic can help bring clarity to your RFP responses. ChartBlocks is a great tool for proposals when you need a customized chart or graphic. The program uses chart wizard to guide you through creation, selecting from dozens of charts. Import data from spreadsheets and then use the toolbar to update as needed.

Last-minute hard-copy proposal delivery

Much as we may try, some proposals can’t be completed until the very last minute. When the business requires a printed, physical copy of the proposal, prompt delivery can be the difference between winning and not being considered. In the past, that has meant a stressful rush to UPS or FedEx, but not anymore.

15. Mimeo

Category: Proposal printing and delivery

Why we like it: Delivering physical proposals on time is Mimeo’s bread and butter, so they understand your sense of urgency. They make printing and delivering a physical copy of a proposal as easy as digital delivery – it’s done with the click of a button. Simple and easy, just what you need after a last-minute proposal scramble.

Professional development tools for proposal managers

Proposal management requires a diverse set of skills, which is why education is one of the best proposal tools. In the busy world of responding to RFPs, opportunities to spend time on personal and professional development can be few and far between. However, focusing on learning more about proposal management best practices can yield huge improvements in efficiency and effectiveness. So whenever you can make time, check out these resources.

16. LinkedIn Learning

Category: Business skill development catalog

Why we like it: There’s so much educational content online that it can be difficult to sift through. LinkedIn Learning makes it easy. They provide an enormous searchable catalog of RFP response-related skills. You can brush up on grammar basics, discover new sales tactics, explore project management best practices or learn more about proposal writing.

The courses are broken up into easily digestible sessions, so you can spend a little time each day improving your skillset. Each course is led by an expert, so you’re learning from the best. Because of the wide range of topics applicable to hundreds of professional roles, many companies provide free access to LinkedIn Learning.

17. APMP certifications

Category: Certifications for proposal professionals

Why we like it: If you’re ready to take your RFP knowledge to the next level, explore the Association of Proposal Management Professionals (APMP) certifications. APMP offers a certification program with three levels – foundation, practitioner and professional. The program is designed to develop deep industry knowledge and explore best practices for proposal management excellence.

18. The bid toolkit

Category: Proposal development training and consulting

Why we like it: Built by a collection experts in proposals, sales pitches, marketing and more, the bid toolkit offers an easy-to-follow guide for creating an effective and repeatable proposal process. In fact, The bid toolkit website is full of free helpful reference materials as well as paid modules, tools and videos. Named APMP’s 2020 Vendor of the Year, this is a great place to explore the proposal process.

Proposal manager peer networks

Self-service tools for independent development are great, but there’s nothing like connecting with your peers. There’s no one that will understand the challenges and thrills of creating a killer proposal the way that other proposal managers do. Connecting with peers to share challenges, find creative solutions and share new trends and tips can improve the practice for everyone.

19. APMP’s Bid and Proposal Con

Category: Annual proposal professionals conference

Why we like it: This conference, hosted by APMP, is the largest gathering of professionals involved in the proposal process in the world. You’ll find proposal writers, bid managers, business development professionals, project managers and marketing professionals at this conference. There’s a wide range of industries, government and business sectors represented, and each has something unique to contribute. 

20. APMP regional chapters

Category: Local meetups and networking

Why we like it: In addition to the annual conference, APMP boasts 28 local chapters around the world. Each chapter has an active social media presence and many chapters also host regular in-person meetups.

21. LinkedIn groups

Category: Proposal professional group forums

Why we like it: In between conferences and meetups, you can still stay connected with your peers on LinkedIn. There are several great LinkedIn groups for anyone involved in the RFP process. Each is a little different and offers insights, advice and networking for all levels of proposal manager. The members of these groups often post valuable content full of interesting tips, advice and trends.

The advantage of RFP response tools

In the last few years, we’ve been seeing the number of RFPs steadily increasing across most industries. As we prepare for next year, we expect this trend will continue. So, now is the time to take advantage of the best

RFP solutions and tools available. After all, even small improvements to the proposal process can make a big impact on revenue.

Did we miss something? Let us know what your favorite RFP response tools are on LinkedIn or Twitter.

Can a RACI matrix improve your proposal process?

Can a RACI matrix improve your proposal process?

Over my career in software, I’ve participated in a lot of projects from large-scale rebrands and implementations to relatively minor version releases. Some of these projects have gone poorly, and some have been seamless and successful. Regardless of the scope of the project and my role in it, I’ve noticed that many that have been successful have used a RACI matrix.

The RACI matrix organizes the team and keeps projects on track. It’s incredibly beneficial when responding to RFPs, security questionnaires and due diligence questionnaires. Indeed, it ensures that everyone involved in the response is on the same page from beginning to end. In this post, I’ll provide an overview of the RACI matrix, the basic steps to get started, a RACI matrix template and some pitfalls to watch out for along the way.

What is a RACI matrix?

A RACI matrix (sometimes called a RACI chart, RACI diagram or RACI model) is a project management tool used to clearly assign the specific roles and responsibilities within a proposal project. Specifically, RACI is an acronym for roles within the process. It charts out who is Responsible, who is Accountable, who is Consulted and who is Informed.

Using a grid to create a RACI chart helps team members understand the project and players at a glance. A plan with a RACI diagram of project resources can help better forecast completion timelines. At the same time, it also eliminates confusion and delays caused by uncertainty about who should be doing what within the project. In the RFP process, the RACI matrix establishes who must be involved in which project life cycle stages, from subject matter experts to stakeholders.

RACI role definitions

Responsible (R)

The person or people who will do the work required to complete a task or make a decision. Most projects will require multiple people to be responsible for items and steps throughout the project.

Responsible role examples in RFP response process:
  • A subject matter expert (SME) is the person responsible for creating new response content
  • The salesperson may be responsible for tailoring proposal content to the client’s needs

Accountable (A)

The person who owns the work, reviews it and signs off when a task or decision is complete. When two consulted stakeholders have different opinions, the person who is accountable makes the final call. Each task should only have one person designated as accountable.

Accountable role examples in the RFP response process
  • A proposal coordinator who receives the RFP from sales and facilitates its completion
  • The salesperson who manages the proposal themselves and coordinates with SMEs
  • A marketing team member who creates the proposal and works with other parties
  • The business operations team member who works to complete the proposal and ensures it aligns with business goals

Consulted (C)

The person or people that need to provide input before a specific task is started or finalized. Each task or decision may require multiple people to be consulted. Outlining expectations for those needing consultation ensures they are ready to provide input and won’t create a bottleneck in your process.

Consulted role examples in the RFP process
  • Legal team members may need to discuss compliance and contract details
  • An IT team member or the CSIO can provide input about security or technical capabilities
  • The finance team may need to offer insights about requested financial terms

Informed (I)

The person or people who should be in the loop and informed throughout the project. Their input is not needed on the task, but they do need to know the output and receive regular progress updates.

Informed role examples in the RFP process
  • Executive stakeholders may need visibility to the sales and proposal process
  • Business operations or finance may want regular status reports to create forecasts

Benefits of using a RACI matrix

A RACI matrix provides additional benefits beyond outlining the roles and responsibilities of those involved in the proposal process. When all stakeholders and participants involved agree to the roles before the project begins, it creates a quick reference point that helps keep your team aligned. It also increases the likelihood that your project will be on time, complete and successful. Another benefit is that including the RACI matrix in your onboarding information can help new employees quickly understand the structure and process. Surely with all these benefits, it’s worth a try.

How to create a RACI project management matrix

Once you have a clear idea of the different roles, you’re ready to implement the project management RACI matrix. Here are the basic steps to follow.

  1. Identify all the tasks and decisions you need to complete.
  2. List out everyone who will participate in the project.
  3. Create your matrix. Typically, the number of tasks and decisions will be greater than the number of people participating in the project. If this is the case, you’ll want to list your tasks in the rows of the Excel chart and your involved people in the columns.
  4. Go through each task and assign roles. Make sure to only assign one A per task and at least one R, C and I.
  5. Socialize your matrix with your stakeholders, incorporate their feedback and finalize the project plan. It is key to get sign-off from all stakeholders, making sure they fully understand roles and expectations.

RFP response RACI matrix example

Let’s see it in action. In this example, a software company is responding to an RFP. The proposal is being managed by a dedicated proposal manager. An account executive owns the client relationship. The CISO must contribute proposal content. To protect the business, the legal team must have visibility to the project. And finally, business operations must be aware of how the project contributes to business goals.

Note that every task has at least one A and one R, but not every role is involved in every step.

RFP response RACI matrix template

Creating the RACI matrix isn’t complicated, but it can help to start from a template. Here’s an RFP RACI matrix template you can download.

If you want to take your RACI matrix even further or implement it across a number of teams, check out Hubspot’s free tool. 

5 potential pitfalls to watch for when using the RACI matrix:

1. Responsibility confusion

Even with the RACI diagram, there can still be some stakeholders that are either confused or don’t respect the boundaries of their roles. The most common confusion I’ve experienced is between the consulted and informed roles.

Nothing slows a project down more than someone who is designated as informed providing input as though they must be consulted. The best way to avoid this delay and conflict is to be very clear at the beginning of the project. Let each person know exactly what is expected from them and then remind them of their roles when sending out project updates.

2. Too many tiny tasks

While outlining tasks and being specific is important, including too many subtasks and dependencies in your RACI matrix can be counterproductive. If your task list is too granular, it can be hard to keep the attention of your stakeholders when reviewing the proposal for sign-off.

3. Information overload

With all the moving parts of a project — especially a big project — the RACI chart can be hard to follow. Group your tasks into project phases and your stakeholders into teams. This will keep your chart easy to digest and quick to consult throughout the project. Try adding color coding for an easy-t0-understand visual element.

4. Unbalanced workloads

The RACI matrix is not meant to be a one-man show. For instance, if one person manages too many Rs and As, they become overwhelmed. As a result, you may not get the necessary perspectives and the project may be derailed. Instead, spread the work out to the appropriate team members and help avoid a scenario where one or two people are putting in all the effort.

5. Too many opinions

If your discussions seem to go around in circles, your matrix may have too many Cs across the board. While consulting is necessary, if you consult multiple team members for every task or decision, you can easily get bogged down in unnecessary back and forth.

Think hard about who really needs to be consulted and ask yourself a few questions. Do they have knowledge that is crucial to this step of the project? Are they an expert in this particular area? Will the project be at risk if their advice is not considered? If you answer no to these questions, consider updating your matrix and changing these people to informed instead of consulted.

Should you use a RACI chart for project management?

So, can a RACI matrix ultimately improve your proposal process? If you’ve ever walked away from project kick-off or weekly stand-up not knowing who was doing what, or if your projects get behind because the wrong people get involved and the right people aren’t consulted, a proposal RACI matrix might be a good tool for you.

To create a more efficient process, you might consider Responsive RFP software. You’ll save hours over manual processes and make lives easier for those who are Responsible, Accountable, Consulted and Informed.

Win more bids by scaling your response management process – part 2

Win more bids by scaling your response management process – part 2

In part 1, we discussed the best practices to scale your response management process from your end. This week we will look at how RFPIO’s toolbox can help you standardize your operations, improve communication, and trim response time, so your team can spend more time driving revenue.

The RFPIO features that can help manage your response time

The RFPIO platform includes several features to help with your bid/no-bid decision-making.

Intake

We designed the intake feature to help teams submit their project requests as intakes to the proposal team. The intake submits project requests to the designated user(s), who will approve or reject them. In addition, you can create an intake form with custom fields that will help you decide whether or not to pursue a project.

CRM integration

Another way to increase transparency and automate processes around the bid/no-bid decision is through one of our CRM integrations. For example, if sales is tracking information used in a bid decision, you can pull those fields into RFPIO. Your sales team will only ever have to enter the information once. Some of RFPIO’s CRM integrations even allow teams to fill out the intake form without ever leaving the CRM.

Reporting/custom fields

Lastly, you can use custom reporting on any fields you create in the intake form to analyze your win/loss rates and how they may be affected by certain factors in the opportunities you choose to pursue. This enables your team to evaluate your strategy and determine if you use your resources wisely when responding to RFPs.

What is your proposal management process?

You’ve decided which RFPs are worthy of responses. The next step in auditing your RFP process is evaluating how you’re managing the proposals.

Are you having kickoff meetings?

A kickoff meeting is one of the most critical parts of the response process. At the end of a successful kickoff meeting, each team member will leave armed with clear roles and responsibilities – all designed with one clear goal, winning the bid!

  • Are roles and responsibilities crystal clear? – Following a kickoff meeting, each team member should have an action plan. Follow up in your project management software.
  • Do you have a specific schedule? – Create hard deadlines for each team member and each response phase.

Are you following the proposal’s progress?

Proposal managers should perform daily progress evaluations to ensure that they can address issues and lags before causing delays or inaccuracies.

How are you managing your team?

Proposal response has a lot of moving pieces. A proposal manager’s role is to follow those pieces, even if the responsibilities are outside the team’s immediate control. For example:

  • How are you tracking and managing tasks outside of the RFPIO platform?
  • How are subcontractors managed?
  • How do your teams juggle multiple proposals?
  • Is there a shared calendar?

Task templates

How many of you have several tasks for every project? And how many of those tasks have nothing to do with the work in RFPIO? I’m referring to things like responding to an intent to bid or prepping shipping labels. Task templates can help you track those tasks automatically. Suppose you’re the manager of a team of proposal managers. In that case, you can even automate the tracking of tasks or stages across a shared calendar for a team, giving you better insight into the team’s workload on a given date or week.

These are great ways to automate task creation. You can create a template for standard tasks under your organization settings and have it appear in each project upon creation. If there are tasks that you track as a team in a shared calendar, you can create a user in RFPIO that is assigned to these tasks automatically when you set them up in your organization settings. You can then sync that user’s calendar to a shared calendar in Outlook or Google to see all tasks across your team.

Clarifications 

Clarifications, often overlooked, is a great tool to help you compile any questions that you and your team need to send back to the issuer of your project. Then, you can export the questions, send them to the issuer, and import the responses back into the system.

Calendars 

RFPIO’s calendar view provides at-a-glance project management for you and your team.

Integrations 

Adding on our integrations for Teams or Slack can help increase transparency. I’ve also known clients to take advantage of our API integrations in their project management tools.

Discussions tab/comments

The discussions tab in the project is a great way to not get behind on potential issues. From this tab, you can quickly sort through open comments within the task. When managing multiple projects at a time, I made it a habit to open the discussions tab of each project every day to help reassign questions and resolve issues as they appeared.

Content Library

RFPIO’s Content Library uses AI to intuitively auto-populate and answer all of the most common and not-so-common questions. In addition, the Content Library offers several filtering tools, options, rules, and tags to help ensure that you’ll receive the most appropriate answer, even with simple one or two-keyword searches. Furthermore, your AI-driven library will update as you input data.

Look inside your content management lifecycle

When did you last audit your content?

I’m going to let you all in on a bit of a secret. Every time I perform an audit of a customer’s Content Library, I start with the Content Library Insights Report.

This report is also available for any filters you apply in the Content Library. So, for example, if you have an Archive collection set up, you can filter it out and look at the Insights report without skewing your data.

You can also use RFPIO to create an internal knowledge base, perfect for training new hires. Here at RFPIO, all of our sales enablement content and sessions are easily accessible from our company-wide instance of RFPIO. It’s easy for me to remember a session from a month ago, and I can simply use the search to find a Q&A pair that directs me to the video.

Other customers have found increased collaboration between their proposal team and their marketing and security teams but are saving the most recent versions of client-facing documents in the Content Library. Using RFPIO as an internal knowledge base and a single source of truth also provides a level of self-service to your organization that can boost morale.

Lastly, especially for small companies and startups, using RFPIO to track crucial information related to delivery can help create an excellent database for client references in the future.

Are your Q&A pairs going unused?

RFPIO’s Q&A pairs is one of the most exciting features on the platform. Users can upload any type of document and customize it to suit their needs. In addition, you can edit and store content in almost 20 languages. In other words, the majority of what you need to respond to an RFP is right there, at your fingertips, and best of all, RFPIO is consistently learning.

How often do you manually respond to RFPs?

Sometimes, old habits die hard. Perhaps response managers feel they need to manually respond to justify their worth. RFPIO doesn’t want anyone to lose their job; we want to help them be more productive and respond to the RFPs they might not have had time for before automation.

How often do you automatically respond to RFPs?

RFPIO makes the RFP response process easy through near-total automation. Sure, some questions require at least partially manual responses to push the RFP over the finish line, but RFPIO will take you as much as 80 percent of the way toward full automation

If you aren’t automatically responding to every RFP that is worth a bid, we would love to hear from you and see how RFPIO will make the response process faster, less expensive, and, dare I say, enjoyable.

How do you utilize your Content Library?

I’ll bet you that you’ve answered most questions on each RFP multiple times – perhaps for other customers. Utilize the Content Library to let RFPIO take care of the redundant and tedious aspects of response management.

Is your Content Library content relevant and up to date?

Perhaps the most common feedback we get, especially from companies that aren’t fully utilizing RFPIO, is that they’re hesitant to use the Content Library because they haven’t audited it. Hence, their content isn’t up to date. I get that. It seems daunting to audit and update answers, but it’s not, and you can’t beat the long-term benefits.

Here at RFPIO, we refer to auditing the Content Library as getting rid of the ROT (redundant, outdated, or trivial content). Here is a simple guideline to take you through the process.

I get it if you’re worried about deleting information you’ll need one day. Who hasn’t thrown something away in a fit of cleaning, only to need it the next day? Instead of deleting that information, you can warehouse it in case you might need it again in the future.

Are you utilizing your subject matter experts?

Subject Matter Experts (SME), which we sometimes pronounce “smee,” are, as the name implies, experts in proposals, sales, marketing, etc. Your SMEs might be experts on your organization or in their fields in general. They’re the people you turn to when you don’t know how to answer a particular question.

Do you have a moderation process?

Do you have a moderation process? Is the moderation process documented? When was the last time you checked the moderation’s organization settings? Does the content have owners and review cycles? How do you ensure your library is free of redundant, outdated, and trivial content?

The RFPIO features that help keep your content organized and current

Content Library Insights Report

Here’s a tip: Every time I perform an audit of a customer’s Content Library, I start with the Content Library Insights Report.

This report is also available for any filters you apply in the Content Library. So, for example, if you have an Archive collection set up, you can filter it out and look at the Insights report without skewing your data.

This report is an excellent way to see what can be easily archived: Q&A pairs that you don’t use or pairs with a star rating of less than 3. This report can also help see if Owners are becoming inundated with reviews. Maybe you can reassign Q&A pairs to another SME.

I recommend customers look at the Content Library Insights Report and the Executive Dashboard routinely. Use them both to guide your content strategy and look for improvements.

Additionally, you may want to evaluate where you can use merge tags more. While a lot of our customers are familiar with the use of merge tags to replace a client or a company name in a proposal, did you know you can use merge tags for content that gets updated frequently? For example, track the number of employees in your organization or clients who use a specific product version. Updating that number once in the organization settings will reflect wherever the merge tag is used in your library and carry over into the project.

Lastly, many of our customers add on custom reporting to help guide their strategy. It allows for more in-depth reporting of custom fields and usage. I have seen customers use this feature to determine areas where they may need more content developed in their library.

Executive Dashboard

You never want to leave your response management team guessing. The Executive Dashboard provides your team insights at-a-glance. The dashboard tracks the lifecycle of your RFP from the time it’s received until it’s archived.

The Executive Dashboard lets users create reports, such as RFP viability, based on similar bids from the past. In addition, managers can pull win/loss analysis, average completion time, and identify the top contributors.

If this blog post inspired you and you want to dive deeper into your workflow or content management strategy, RFPIO’s Professional Services Team can help! As an RFPIO customer, you can purchase bundles of Professional Services hours for specific projects and initiatives. You’ll work alongside a Professional Services consultant like myself for the entirety of your engagement. Reach out to your customer success manager or account manager, and they’ll connect you with a member of my team who can scope your project.

 

4.5 reasons I (a sales pro) love Autograph e-signature

4.5 reasons I (a sales pro) love Autograph e-signature

As a sales professional, when I’m closing a deal I don’t want anything getting in the way. The closer I get to a win, the more I get nervous about two things: delays and relying on others. E-signature functionality has been a huge help to minimizing both.

On the delay side, if there’s always been one holdup that makes me question my closing skills more than any other, it’s waiting for a signature. Back in the paper days of yore, it was even worse. Fax machines were already gathering dust by the time I started my sales career in 2007. At that time, we had progressed to a print-fill out-scan-email process that was annoying enough for me, especially for complex contracts that required multiple signatures and initials. Inevitably, a client would miss an initial blank or two and I’d have to chase them down for it. Then I’d have to merge multiple documents to make a complete, legally binding signed contract.

I once had a client on a $150K deal sign one page of a contract but forget to sign another. While waiting for that second signature, other stakeholders entered the picture, held up the deal, and eventually it died…all because I didn’t have e-signature capability.

On the relying-on-others side, this isn’t a selfish play. On the contrary, I depend on my pre-sales, marketing, operations, product development, and customer support teams to help me do my job every day. This play is about streamlining the approval process: I seek to remove as many barriers as possible to simplify what prospects need to do to sign off on a contract. The less I have to rely on them to print, scan, and email, the faster I can get my signatures.

When e-signature hit the scene a few years ago, it was a game changer. Adoption was slow at first, but it’s picked up big time over the last year. The pandemic has helped, in a sense, because the accelerated digital transformation everywhere has increased usage and familiarity with e-signature functionality.

Now that RFPIO has integrated e-signature capabilities across the user experience for all customers, I’ve fallen in love with it all over again. Known as Autograph, there are 4.5 reasons why, as an account executive sales professional, it’s changing the way I work, for the better.

#1 I move faster

Yeah. I know. I was just complaining about delays. Well, I can be the cause of those delays, too. Even prior to Autograph, I wasted cycles toggling back and forth between my e-signature app and whatever I was using to build proposals and contracts (usually either PowerPoint, Word, or PDF).

With Autograph e-signature, I now have capabilities embedded in the same system I’m using to create proposals and contracts, which means no more toggling. From RFPIO I can create the document, add signature requests, send it out, and save the signed version all in the same application. From the moment I have verbal assent on a deal, I can spin up a proposal or contract in a matter of minutes.

The big bonus with it being in RFPIO is that everyone in the organization can have access at no extra costs.* And I’m not just saying that because I happen to work for the app creator. RFPIO’s unlimited user licenses means everyone can have access, and it’s now included as a standard feature.* In addition to not needing to toggle to and fro with your e-signature app, you don’t have to pay for it, either.

#2 I’m more efficient

It’s about more than just working fast. It’s also about having more control over the whole sales lifecycle. Like any other sales professional, I have a quota or goal that I aim to achieve every month, quarter, and year. Autograph enhances the control I was already gaining with RFPIOs other features. Now I can add e-signature to my ability to manage documents, create content, access answers in near real time, and collaborate with my teammates in sales enablement and proposal development.

One of the greatest efficiencies is with contracts that need signatures from multiple parties. With Autograph, I can set a signing order, include personalized private messages to each signer, set a deadline, and prompt reminder emails. Signers will be invited via email to review the document and add their signatures and initials.

#3 I have more visibility

No deal exists in a vacuum. Quota calls, and I need to keep an active pipeline. There’s a fine line between managing multiple deals and spreading yourself too thin. At any one time, I may have two or three contracts out for signatures. The most important deal is always the one I’m currently working, so it was frustrating and distracting to have to keep tabs on contracts that were awaiting signatures on other deals.

Autograph has a dashboard that helps me track all my contracts, including timestamps, what’s been signed, who still needs to respond to the signing order, and all other actions taken with the document. The dashboard is my window into an organized record of all my signed documents, all of which are also stored in RFPIO and only accessible by me. There is no limit to how many documents I save, and no one else can see the documents without my permission.

#4 I minimize my tech stack

Don’t get me wrong. I love my technology. The fact that I can do what I do from almost anywhere still sometimes astonishes me. But like the inevitable course of a TikTok challenge going too far, there can be too much of a good thing.

I’m of the school of productivity through simplicity and taking the straight line from point A to point B. In the face of Nancy Nardin’s overwhelming 2021 SalesTech Vendor Landscape, I’m seeking to consolidate for more efficiency, automation, and of course, ROI. RFPIO has my back: First, by introducing Autograph on top of another new product this year, RFPIO® LookUp; second, by integrating with other applications I already have in my sales stack. From Salesforce to Microsoft Teams to Google Chrome, I have my sales tech stack dialed in for optimal productivity.

#4.5 Get more colleagues involved

This is only 4.5 because, while the byproduct is still something I love, it also comes with the luxury of working for the company that built Autograph: We all use it already. For you, the benefit is that Autograph exposes RFPIO to other users in your organization who may not have experienced it yet. If you’ve been trying to get any engineers or finance team members—maybe even other sales teams—in your organization to start using RFPIO because it’ll make your life easier, then Autograph is the perfect lure.

I’m one of many who love it

Beyond the sales benefits, I’m hearing a lot of love for Autograph from customers on proposal, human resources, and operations teams. Proposal managers are turning around proposal components such as cover letters, legal documents, NDAs, and disclosures faster than ever. HR is incorporating Autograph into onboarding to make the process easier for administrators and new hires. Operational subject matter experts are realizing efficiencies in utilizing Autograph for vendor/supplier agreement contract management.

Autograph is a no-brainer. Free and ready to go if you’re a current RFPIO customer.* Why not try it? Log in. Navigate to Autograph on the left. Upload a doc. Set a signing order. Send it externally or internally. NEXT!

Request a demo and ask to see how Autograph works, or check out a cool GIF demo of Autograph in action. If you’re already an RFPIO customer, view our Help Center article for detailed instructions on using Autograph.

*The inclusion of the free Autograph tool depends on your RFPIO package. If you currently don’t have Autograph, but want it, please reach out to your Account Manager.

2020 proposal software features to prepare you for the year of “access anywhere”

2020 proposal software features to prepare you for the year of “access anywhere”

It’s rare that you hear this, but 2020 was awesome. When it came to implementing new proposal software features in RFPIO, that is. And most of the awesome ideas came from you, our customers! 

Of the 1,855 submissions to our Idea Portal in 2020, we have already implemented almost half (769). Another 66 are planned or under development. 989 are still under consideration or waiting for other feature dependencies. Your feedback is integral to a better performing product. Keep ’em coming!

The following describes some of our favorite proposal software features of 2020. At the end of the article, you’ll see why 2021 is shaping up to be the year of “access anywhere” at RFPIO.

Proposal software features part 1: Project management

Automate Transfer of Intake Team to Project Team

“Intake” creates a staging area for RFP/Proposal requests where they can be evaluated in one place to make a bid/no-bid decision without using active project bandwidth. Now, the team you assign at intake will automatically carry over if the project goes active. No more re-assigning team members!

Automatically transfer intake team to project team, simplifying proposal management

Choose from More Translation Options

  • Translate entire projects or source files on-demand as they’re imported. Previously, this was only available within Content Library or individual Q&A pairs.
  • Bulk translate content in Content Library.
  • Retain images and formatting in translated content.
  • Enjoy a better translation review experience to verify translation quality, whether you rely on automated translation or a translation service outside your organization.
  • Try the new translation engine: DeepL now available in addition to AWS, Google, and Microsoft. You can choose your preference.
  • Experience the RFPIO user interface (e.g., menus, modals, etc.) in Chinese, Dutch, English, Finnish, French, German, Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, and Swedish.

Gather E-Signatures Without Leaving RFPIO

Instead of exporting or printing out for signing, you can now collect signatures and place signature related fields on documents right from RFPIO! What’s really cool about this is that you can set a sequential signing order, on both the team and the individual level. 

After you’ve collected all your signatures (including guests), all that information flows directly into RFPIO—so you can easily check audit logs for signing activity history, including name of signer, time of activity, location, and type of activity. 

Gather e-signatures right in your proposal software

Import Markup Tracking in Microsoft Word Files 

When you’re importing long and complex proposals in Microsoft Word, RFPIO automatically generates a table of contents, so you can easily navigate up to 5 levels of sections and subsections. 

Also, we know that when you’re confronted with… let’s just call them “creatively styled” RFPs, maintaining the formatting during import can be challenging. This new enhancement makes that process a lot easier.

Easily import tables into your proposal software

Flexible Review Process at the Question or Section Level

With our new enhancements, we’ve strengthened our review functionality… which means you can get even more granular when setting up your review process.

Now, you have three options when setting up review cycles. 

  1. All — Just as it sounds. In order for this question to be marked as “reviewed”, all assigned reviewers need to sign off. 
  2. Any — Let’s say you have a go-to team of reviewers, any of whom you would trust to give the final sign-off on your content. By selecting “any”, if any one of those reviewers signs off on that content, the question is marked “review”
  3. Sequential — Need to get your immediate manager’s sign-off, before sending it up the ladder? No problem. All you have to do is set up sequential reviews, and you’re all set!

Set up advanced review cycles when managing proposals

Proposal software features part 2: Content management

Streamline Content Access Through Linked Companies

If you have reseller partners that need access to your content — or if you’re a parent company of multiple brands that need to access — then the new linked companies functionality is for you. 

It gives you the ability to grant access to your Content Library and specific collections in a completely separate RFPIO instance. That content will also be updated when you update the source file. You can enable (or disable) comments and discussions around specific content between linked companies.

Give different departments or reseller partners access to your RFP content library using the linked companies feature

Access Variable Answers Faster with Linked Content

Linked content allows similar content — variable answers to a single question or translated versions of the same answer — to be linked together and grouped for streamlined searchability and review management. You can even subscribe to specific content in the library to get notified any time there’s a change to that content.

Set 1 Source of Truth with Document Linking

This is something our customers have been asking for a long time. 

Let’s say you’re responding to an RFP, and are asked to  “please provide an example of when you’ve solved problem X.” This is a standard RFP request where you’ll want to use the same document — perhaps a case study — as your answer. 

Now, you can attach documents (e.g. docx, islx, pdf) to question-answer pairs in the Content Library. And anytime you update the document, it automatically updates the corresponding linked attachment, establishing a single source of truth across the board.

Improve content management for your proposal content with document linking

Access Multiple Versions of a Document

Upload up to 20 versions of the same document. View the different versions of a current document as well as revert to any previous versions, a la Google Docs.

Get Help Choosing SMEs 

The SME recommendation dictionary helps you choose experts and reviewers. RFPIO will auto suggest users when assigning individual questions within a project. Assign topics or keywords to users or groups of users. This is especially helpful for larger organizations with a lot of SMEs from which to choose. It makes it easier to find the right author to own the content. 

Proposal software features part 3: Integrations

Access More Slack Functionality

We made a lot of Slack integration enhancements this year. Collaborators were already able to receive and reply to RFPIO project notifications and tasks within Slack–without having to log in to RFPIO. Now you can also:

  • Add Slack conversation content into the RFPIO Content Library as new Q&A pairs.
  • Search the RFPIO Content Library for answers to questions from Slack (this will help increase engagement with users who don’t use RFPIO often but are heavy Slack users).
  • Search questions, answers, and fields such as tags, collections, language, custom fields, and more.
  • Perform combination search using Boolean operators, range search, wildcard, and fuzzy search.
  • Admins can customize the number and type of results shown when others execute a Slack search.

Experience Full-Circle Project Creation and Retrieval in Salesforce

Upload files directly from Salesforce and create a project request in RFPIO. View the status of in-flight projects and retrieve completed response packets back in Salesforce. Auto-publish completed response packets to Salesforce pages. Add team members while creating projects from CRMs such as Hubspot, Pipeline, Pipedrive, MS Dynamics, and Salesforce. If you have any task assignments in your CRM, then this is a great way to add that project team while it’s being created.

Get a Head Start on the Sales Cycle with the Salesforce Proposal Builder

The new Salesforce Proposal Builder allows sales reps working Salesforce opportunities to generate proactive proposals on a self-service basis using all of the dialed-in content and templates you already have in RFPIO. This feature is included in the RFPIO Salesforce integrationGenerate proactive proposals in Salesforce, using content stored in your proposal software

Try the New Google Hangouts Integration

RFPIO for Google Hangouts allows you to receive @mentioned comments as direct messages. Search the Content Library and view contents with a simple click. 

By integrating proposal software with Google Hangouts, you can receive @mentioned comments as direct messages.

Get Chat Endpoint API Enhancement

For those concerned with compliance, you can now pull all of your RFPIO chat conversation data into whatever 3rd-party location you prefer, from security to archival systems.

Proposal software features part 4: Business intelligence/reporting

Create Custom Reports & Dashboards

Improve how you analyze your data and make informed decisions. New reporting features include charts, tables, grouping, and aggregate functions. The dashboard provides an effective way of organizing reports in a single page with a combination of charts and tables. New improvements include date field calculations, daily/weekly/monthly scheduling, auto-delivery of reports, and more! 

Use proposal software to create custom reports and dashboards

Visualize Data on Your Platform of Choice

If you use Tableau or other data visualization solution, you can now pull RFPIO custom configure paths for metadata between RFPIO and 3rd-party or homegrown reporting tools or BI systems.

2021: Introducing the year of “access anywhere”

If you thought 2020 features were good… wait until you see what we have in store for 2021!

2021 will be the year of “access anywhere”. In short, that means we’re going to be releasing features that makes it easy to work on projects and search for RFPIO content… from wherever you might be. This includes things like offline mode, a new-and-improved RFPIO Lookup, and more!

Contact us to learn more about these new proposal software features, and find out how you can take advantage of them.

4 ways to set your sales development team up for success

4 ways to set your sales development team up for success

I knew RFPIO wanted results when I came aboard six months ago. I felt confident that I could deliver. But even I was surprised by a 281% increase in the number of demos my team scheduled over a 90-day period, a key metric to our lead-qualifying process. Especially during a global pandemic, when workforces around the world were thrown into chaos.

The good news is that my bosses don’t expect that level of growth to be repeated quarter over quarter. Even better news is that I still feel confident that we can improve on these lofty benchmarks. Our product is a no-brainer (spoken like a true sales evangelist, right?), but that’s not why I’m so confident. It’s the sales development representatives (SDRs) on my team that make me confident.

While watching my team crush our goals for the quarter, I was inspired to share a few of the things I learned along the way:

Piece together the best people

The best way to set your sales development team up for success is to think like an NBA GM. On a basketball team, not everyone is the go-to for offense. You need defenders, creators, passers, hustlers, shot blockers, ball handlers, coaches, and more to have a winning squad.

For a championship-level sales development team, curate a team of varying opinions and perspectives. This is especially true in sales development when you’re getting the bulk of prospect objections. Every SDR responds differently to objections. Some like the direct approach while others prefer storytelling to help a prospect understand why they have a problem that your solution will solve. I once had a former journalist on the team who excelled at telling stories to paint a bigger picture. Some SDRs rely on use cases to tell a story.

Accentuating these diverse approaches provides a rich tapestry for collaboration. Colleagues can say, “Hey, this worked for me…” One option may not be the right style fit, but when multiple options become available, SDRs can find what works best for them. When training new SDRs, they’ll feel more comfortable knowing that there’s more than one pathway to success.

This doesn’t just apply to phone conversations. Much of sales development takes place over email. While one SDR has a talent for writing subject lines, another SDR may be better at writing compelling call-to-action body copy.

A team composed of diverse backgrounds will make SDRs better together and provide unique solutions to otherwise challenging problems.

Equip your team with the knowledge they need

Now that you have your sales development team ready, it’s your responsibility as a sales manager to create the environment where they can be successful. That starts by implementing a knowledge management system that empowers SDRs to act quickly and decisively.

For example, CrownPeak, a Digital Experience Management software company, uses the RFPIO Content Library to answer prospect questions. SDRs can answer their prospects’ questions as soon as they ask them—shortening the sales cycle and keeping prospects happy.

According to Paul Taylor, the Vice President of Solutions Engineering at CrownPeak, “When a sales development representative asks me a question, I’ll point them to the Content Library. If they can’t find the answer there, I’ll write a really good answer and send it to them—and then add that answer to the Content Library, so they won’t have to ask me next time.”

Another useful knowledge management tool is RFPIO Lookup, a Google Chrome extension that makes accessing your Content Library even easier. With just a quick keyword search, SDRs have a robust library of pre-approved answers at their fingertips.

Many SDRs are still early in their careers and won’t have the same product knowledge as more senior sales members. Ensuring sure your team can quickly answer prospect questions is essential to any sales team that wants to work faster and smarter.

Define personal and team success

The third way to set up your sales development team for success is to define what that success looks like, and then communicate your plan so everyone on the team is heading in the same direction.

I hire people because I recognize talent that will be valuable to the organization. Whether they continue in sales or find a home in another department, I want to help grow that talent investment. Identifying a clear career path for SDRs will guide how you train them and show them that you want them to succeed.

Ensure everyone has the same view of what is expected of them and can see clearly the path to get to the next level. Avoid distraction of misalignment or missed expectation and focus the team’s energy in one unified way toward agreed upon objectives. I’ve found success in this area by creating plans for personal development for all SDRs.

I use these plans to document goals that each SDR needs to achieve so they can move up in the organization. Everyone learns and grows differently. One SDR may know the product extremely well but they don’t have presentation skills. Another may have great presentation skills but not know the product. It’s my job to find out how each SDR learns and that will determine how I train them.

Not everyone wants to be an account executive. Some want to be in operations or enablement or move out of sales altogether. With a written plan in place, when the SDR achieves their goals then—when a position is available—we’ll move them into their desired role, trained and ready to go.

A fully developed plan takes a while to build out because you have to work with the SDR a good 90 days to get to know them. It’s built with them; it’s never dictated to them. As trust grows, they’ll be more comfortable relaying their true goals. When that emerges, we can create a career pathway so they’ll be successful.

I share these plans for personal growth with my bosses as well as the SDR. This transparency keeps me and the company accountable to the promises we’ve written down. If you have a larger team, it’s more challenging, but the extra work developing each SDR’s growth plan at the outset will pay off in the long run.

Abandon conventional thinking about incentives

Finally, the fourth way to set your sales development team up for success is to nurture motivation, and create incentives that increase sales and promote personal fulfillment. What motivates one person may do little to excite another. Defining specific rewards for each individual allows you to tap into that SDR’s values and help them feel fulfilled in their role.

According to a report from Harvard Business Review, 9 out of 10 people are willing to earn less money to do more meaningful work. They also found that employees who find meaning in work report higher job satisfaction and spend more time working, generating an estimated additional $9,078 per worker, per year.

Instead of assuming everyone in sales is motivated by money (they’re not), dig beneath the surface to discover what drives each individual on your team.

Who likes motivating their team members? Maybe they’d like to grow into a leadership role. Who enjoys the problem-solving aspect of matching the right customer with the right solution? Maybe you should assign them more complicated accounts.
Defining specific rewards for each individual allows you to tap into that SDR’s values, help them feel fulfilled in their role, and find meaning at work.

Where to start?

Sales development team success starts with your product and your people. After that, it’s up to you to curate an environment where that success can grow long-term. If you want to start using RFPIO as your knowledge management system, then schedule a demo today.

How ELMO Software boosts productivity and efficiency with RFPIO

How ELMO Software boosts productivity and efficiency with RFPIO

Elmo Software is the fastest growing HR technology solution in Australia and New Zealand, offering a single, cloud-based platform for organizations to easily manage their HR and payroll processes.

For many of ELMO’s mid-market and enterprise-sized customers, a request for tender is often the first step in the sales cycle. As more organizations are looking to cloud-based technology to streamline processes, ELMO noticed a steady increase in the number of tenders received.

ELMO knew that the more tenders they responded to, the more revenue they could generate. They also knew that the right technology could help them respond to an increasing number of tenders, at the same high quality they were used.

So they kicked off the search for bid automation software.

ELMO Software’s bid management team was spending too much time on manual processes

Jay Kumar, the Senior Bid Manager at ELMO Software, explained that before RFPIO, “the response process was not nearly as efficient as it is now.”

“The most time-consuming part of this process would be following up with the stakeholders to remind them to respond to questions. This was especially frustrating because I already had so many other things on my plate,” Jay remembers. “And I know the stakeholders had their own priorities they needed to take care of. We all felt like we were spending more time than necessary.”

Because each tender required so much time and effort—and they were responding to so many tenders—the bid management team would often work nights and weekends to get everything done on time.

They knew it wasn’t sustainable to keep working overtime to complete responses. They had to make a change. They started to look for a solution that could help them organize their content, simplify cross-team collaboration, and automate their process. Ultimately, ELMO decided on RFPIO.

By automating the response process, ELMO Software can respond to more tenders than ever before

Sameer Longi, the Consulting Solution Manager at ELMO Software, says that despite having a small team, RFPIO has enabled ELMO to submit more tenders per month than ever before—without the need for extra headcount or working overtime.

Not only is ELMO’s bid management team able to respond to more tenders, key stakeholders are also spending significantly less time responding to questions.

As the bid manager, Jay would often ask different stakeholders for help on questions. However, because answers were all stored in old tenders, rather than a central repository, it wasn’t easy to track down answers. As a result, he often inadvertently asked stakeholders questions they had already answered.

This has all changed since implementing RFPIO. Now, previous question-answer pairs are nicely stored in Jay’s Content Library. Any time he needs an answer, a quick keyword search is all he needs to find what he’s looking for. Any answer he can’t find in the Content Library, he assigns to key stakeholders using RFPIO’s robust suite of project management tools. Each new answer he collects is automatically stored to the Content Library—ready for the next time he needs it.

RFPIO is a place for the entire team to find answers

The ELMO Software team isn’t just using RFPIO as a tool to respond to bid requests. The team can also use RFPIO as a place to find answers.

Solution consultants will often take advantage of the rich Content Library in RFPIO to prepare for their demos. Oftentimes, their prospects will send over a few questions they would like to see answered—and the solution engineers can easily find the answers they need with a quick keyword search in RFPIO.

Over the next six months, ELMO Software will be using RFPIO in more areas of the organization, so more people can quickly find information and resources. Sameer explains, “We’ll often be contacted by people from different parts of the business for additional information. If we can close the loop by giving them direct access to the platform, we can make our process even more efficient.”

“RFPIO makes it really easy to give everyone on our team access to the platform, since we can issue as many user licenses as we’d like at no extra cost”, Sameer added.

“Tenders are a critical part of ELMO’s growth journey. With RFPIO, we’re able to respond to every bid request that comes our way—significantly increasing the potential revenue we can generate.”

Sameer Longi
Consulting Solution Manager at ELMO Software

Engage your proposal team with the right collaboration tools

Engage your proposal team with the right collaboration tools

This is the fourth and final post in our series #StayConnected, introducing tips, tricks, tools, and features that help teams complete proposals quickly and efficiently, even when they’re not sharing a physical space.

Check out our previous posts here: Keep Your Proposal Team Focused With These 5 Project Management Features, How an Effective Content Management System Keeps Your Remote Team Productive, Refine Your RFP Process to Keep Your Multilingual Team Connected.

Proposal teams know better than anyone that complex questionnaires like bids, tenders, and RFPs are one of the most collaborative projects an organization undertakes. A single RFP can require input from dozens of individuals across an organization.

So how do you facilitate collaboration across such a complex team?

After asking several successful proposal managers about their workflow, we determined highly collaborative proposal teams do four key things:

1) Clarify roles and responsibilities
2) Simplify communication
3) Enable team members to work in tandem, and
4) Streamline the review and approval process.

Read on to learn more about how successful proposal teams are improving collaboration across their team, wherever in the world they might be.

Clarify roles and responsibilities using project management tools

Before implementing proposal automation software, many proposal teams told us they used to assign tasks using a color-code system within a static document, like a Word Document or Excel Spreadsheet. In this system, SMEs and other team members would be responsible for responding to questions in a certain color.

As one can imagine, this system resulted in people responding to questions that didn’t belong to them, responding to some (but not all) of their assigned questions, or ignoring the email altogether.

That’s why clarifying roles and responsibilities using project management tools is instrumental in streamlining collaboration.

Proposal managers that use RFPIO will upload the questionnaire onto the platform, break the project into bite-sized chunks, and assign sections to each of their team members.

Each team member will only see their assigned, uncompleted tasks on their personal dashboard. As they mark tasks “complete”, they will disappear from their dashboard—leaving no room for confusion about which tasks they’re responsible for and what they have left to do.

Simplify communication by bringing your team on a single platform

The harder it is to communicate with your colleagues, the more difficult it is to collaborate.

If your team is working within a Word Document, what happens when a team member needs help on a given question?

They may paste the question into an email to their colleague. Or perhaps they’ll give them a call, or search through their email inbox or previous documents to see if they can find the answer there.

Using RFPIO, you can @-mention the person whose help they need, without leaving the app. That person will then receive a notification according to their preference—either in-app, via email or on their third-party collaboration tool of choice (i.e. Slack, Microsoft Teams, or Google Hangouts).

They can then respond to your question directly from their communication platform of choice—be it email, Slack, Teams, or Hangouts—and their answer will populate in the RFPIO app.

Successful proposal teams can also use RFPIO to access their organization’s content management system directly from third-party collaboration tools they’re already using. In a few clicks of a button, they can find information about anything you have stored in your content library—from the most up-to-date company description to next quarter’s product roadmap.

Work together in real-time with collaborative editing

Your team has just gotten all the answers back from your SMEs, which means you can start working on polishing the answers.

You and the other proposal writer on your team decide to break up the work: you’ll take questions 25-50 and they’ll take 50-75.

You spend the next two hours rewriting sentences, strengthening value statements, and switching out words. As you finish up question 50, you send your colleague your questions so they can compile them all into the same document.

Your colleague responds immediately, “I thought I was doing questions 25-50….”

Ooph.

Proposal managers have told us breaking down silos between team members is one of the most important aspects to a collaborative RFP process—and a big part of that is creating real-time visibility into who’s working on projects.

That’s where concurrent editing comes into play. With concurrent editing, your team can see who’s editing a question, in real-time.

Not only does this help avoid repeat work, it also reduces the amount of time it takes to finalize a document or project and eliminates the typical back-and-forth of the review process—bringing your team closer together and making sure proposals get in on time.

“RFPIO provides a sense of community because we are beginning to work all in one place and can communicate with each other by sending comments back-and-forth. It’s bringing our RFP writers closer to both the subject matter experts and also the salespeople.”

-Patti Passow, Senior Proposal Specialist, 

Illuminate Education

Streamline the approval process with automated review

You’ve finished polishing your content and you’re ready to send it off for review.

But anyone who has tried to gather approvals knows how it feels when you’re waiting on an approval hours before the RFP is due—which is why simplifying the review process is key to smooth collaboration and a successful RFP process.

When you use proposal automation, you can streamline the approval process by setting up an automated review cycle. As soon as questions are ready for review, they are kicked over to the next person in your review cycle—for example, your legal team. As soon as your legal team reviews and approves, the software will automatically pass it on to your leadership for final approval.

Your legal team and leadership can review and approve content as they are ready. This means that you’re not overwhelming your reviewers with hundreds of questions last minute—and you can say good-bye to late nights and last-minute revisions.


While the general perception of remote teams is that they are divided, disconnected, and fragmented, the reality is much more optimistic. Luckily, teams, remote or otherwise, are as strong as the systems and collaboration tools that hold them together. Click here to learn more about how RFPIO’s in-app collaboration tools can help your team stay connected and focused.

 

Keep your proposal team focused with these 5 project management features

Keep your proposal team focused with these 5 project management features

This is the first post in our series #StayConnected, introducing tips, tricks, tools, and features that help teams complete proposals quickly and efficiently, even when they’re not sharing a physical space.

As any proposal manager is well aware, a single RFP may require input from dozens of stakeholders—and it’s up to the proposal manager to work their magic to pull all this disparate information into a compelling proposal.

While maintaining a high level of collaboration when your entire time is working at home may seem daunting at first, doing so successfully is just a matter of establishing effective systems.

To help you find the system that’s right for you, our team compiled everything we know about how our customers are using RFPIO to successfully manage proposal projects—beginning to end—with a remote team.

Read on to see how RFPIO’s project management capabilities create visibility into project status, clarify responsibilities, and facilitate communication—and learn how to apply these lessons to your process to keep your team focused and connected.

1. Make well-informed decisions with built-in trend analytics

A new RFP has landed in your inbox—it’s go-time.

But this isn’t your first rodeo. You know that before you can pick up your pen (uh… mouse), you need to decide whether the RFP is even worth the effort. In other words, you need to be sure this RFP is one you can win.

Responders using RFP software equipped with built-in analytics can answer that question right out of the gate.

When creating a new project (RFP, RFI, etc.) in RFPIO, for example, they can click open a “trend analysis” to understand how many resources and how much time was required to complete similar projects in the past.

They can also see how many questions were answered using auto-response/stored answers versus manual responses, providing valuable insights into ROI—since the more questions your team can respond to using content stored in your Content Library, the less time they need to spend writing fresh answers.

2. Capture the opportunity in your CRM of choice

After deciding to respond, you need to make sure your sales team—and everyone at your organization, for that matter—has visibility into project status.

With RFPIO, you can associate your project with an existing opportunity in your preferred CRM, be it Salesforce, Dynamics, Pipedrive, Pipelinedeals, or Hubspot. With all relevant data in one place, your entire team can find information about deadlines, progress status, and author review summaries right in the platform they’re already using.

That means your sales team has access to all the information they need in just a few clicks—and your proposal team can stay focused on their assigned tasks.

3. Easily manage projects by clarifying responsibilities and assigning tasks

According to the 2019 RFPIO Responder Survey, 1 in 4 proposal managers said their biggest challenge is not being able to focus on priorities because they’re wearing too many hats.

An easy way to fix this is to clarify roles and responsibilities, starting with breaking projects into bite-sized pieces and assigning tasks to team members. Once you’ve set everything up in your CRM of choice, you’re ready to delegate tasks to the rest of your team.

Before inadvertently assigning tasks to a team member who is already neck-deep in another project, you can check the user report to see who on your response management team has the bandwidth to take on new responsibilities—helping reduce burnout on your team.

Once you’ve finished delegating tasks for your RFP project, collaborators automatically receive an email clearly outlining their responsibilities.

While your project is humming along, managers get real-time visibility into the status of all the individual components within a project, individual team members’ workloads, and overall proposal operations for better resource planning and uncovering roadblocks before they happen—ensuring your team stays ahead of deadlines.

4. Efficiently communicate with built-in collaboration tools

As your team is answering their assigned questions, they will likely need some help from your technical experts.

To do this, all they have to do is @-mention your resident SME in the comment section of the question they need help on. Your SME will then receive a notification in their inbox—and RFPIO will automatically send follow-up emails until they’ve answered the question.

After your SME is notified that their assistance is needed, they can directly respond to the question by simply replying to the message. Their response will then be automatically populated into the comment section of your project.

This helps your proposal team keep all relevant information together in one place—and allows your SMEs to offer their sage wisdom on the fly without leaving the platforms they’re already using.

Lauren Daitz, the Senior Manager of the Proposal Department at HALO Recognition, told us that the SMEs at her company have an RFPIO filter in their email, so they can easily respond to a few questions whenever they have a free moment (or when they find themselves sitting in a meeting they don’t necessarily need to be part of).

5. Submit proposals that your entire team can be proud of

The final—and possibly most satisfying—step of the proposal process is submitting your proposal to the issuer.

But before you can do that, you need to make sure your proposal tells a compelling story—and, of course, that each of the answers you’ve provided is accurate and on-brand.

This means you need to get leaders across departments involved. With RFPIO, you can set up review cycles on a question- or section-level. A single question can have as many reviewers as you’d like, enabling your management, technical, and legal teams to seamlessly provide their stamp of approval—all while empowering you to submit compelling proposals that will help your organization win more deals.

“RFPIO helped us win business by empowering us to make better use of our time. Instead of hunting down answers to pull together a proposal, we’re now able to spend our extra time creating compelling win messages.”

-Brian Trigg, Director of Sales Operations, FireEye

While the general perception of remote teams is that they are divided, disconnected, and fragmented, the reality is much more optimistic. All teams, remote or otherwise, are as strong as the systems and collaboration tools that hold them together. Click here to learn more about how RFPIO’s project management features can help your team stay connected and focused.

Why you need RFP translation to win more business globally

Why you need RFP translation to win more business globally

In today’s global economy, opportunity abounds for companies seeking revenue growth. It takes a concerted effort to create momentum around your product and build trust. But, it doesn’t stop there. RFP responses greatly impact your revenue team’s potential and your organization’s ability to expand.

Breaking down language barriers in the RFP response process is integral to your global expansion efforts. Since your team and prospects span oceans and time zones, know that RFP translation makes content accessible and clear. And that RFP software is here to support your process.

Why RFP translation?

In an RFPIO customer Facebook survey, we asked whether RFP responders thought RFP response collaboration or processes affected team productivity most…89% voted for effective collaboration.

To drive RFP response success, effective collaboration is a must-have for navigating complexities. Growing your business globally increases that complexity, down to the very language your team members and prospects speak.

During an RFP project, you inevitably bring in subject matter experts from different fields. Just because you’re a US-headquartered company doesn’t mean those experts will live in the United States or speak English as their first language. You might have branches or satellite offices in different countries.

According to Dr. Robert S. Frey: “Working with culturally diverse technical subject matter experts across the world presents meaningful opportunities (and challenges) for proposal professionals.” When working with prospects at global organizations, the same communication rules apply.

You need faster response rates to save money and boost time management. And you need a project management tool that’s intuitive and interactive when it comes to RFP content management.

RFP software is a universally useful tool. If your RFP software has an integrated language translation piece, you’re sure to exponentially improve your collaborative efforts and drive home a quality RFP response.

Collaboration is all about effective and efficient communication. Nothing helps this effort more than literally speaking someone’s language. Which is why RFP translation is essential to your RFP response process.

RFP translation: Garner trust and confidence

When you receive an RFP, this is your revenue team’s chance to build an effective business relationship even before a sale ever closes. This is the time to cultivate a partner and establish congenial and helpful rapport.

With RFP response language translation, it’s easier to garner trust and confidence from prospects. No matter where they are in the sales cycle, you’re the product or service provider going the extra mile by speaking their language. They won’t have to do the extra work of translating anything, because your RFP software does it for them.

The key to successful RFPs lies in generating and maintaining the best content. Highly effective RFP response content speaks to the nuances of various target audiences.

Language barriers are a big deal—and even, a potential deal-breaker. Utilizing language translation inside your RFP software keeps content on point, speaking to the audience in their native language.

Stay consistent and compliant with RFP translation

Brendan Blok is the global business advisor and pre-sales manager at Basware. Before using RFPIO, their RFP content was drafted primarily in English and stored in various multiple spreadsheets. Local pre-sales reps in Germany, France, and Finland performed ad-hoc RFP translation, resulting in cumbersome, inconsistent, and error-prone RFP responses.

Such errors are damaging in today’s international economic environment. The EU General Data Protection Regulation (GDPR) went into effect on May 25, 2018. The penalties for noncompliance can be crippling. Certain European countries have paragraphs that say you’re not allowed to conduct business internationally with two different languages.

To stay in compliance, you can no longer use individual translators when conducting international business in the European Union because of the potential for human error when it comes to data protection. This means businesses must rely on things like analytics, algorithms, and artificial intelligence for translation capabilities.

In today’s global commerce milieu, you can’t do business without accurate, consistent language translation. Responding to an RFP is certainly no exception.

Win more business globally with RFP software

RFPIO customers use our RFP translation tool to collaborate efficiently, win RFP responses, and grow their business on a global scale. More language offerings are in the making. Today RFPIO supports 16 languages, including:

  • Chinese
  • German
  • Norwegian
  • Russian
  • Swedish
  • Finnish
  • Portuguese
  • Korean
  • Greek
  • Italian
  • French
  • Spanish
  • Japanese
  • Polish
  • Danish
  • Dutch

Overcoming language barriers during the RFP response process is immensely rewarding. In doing so, you harness the powerhouse that is human collaboration.

Ready to use RFPIO’s language translation to expand revenue? Schedule a demo to strengthen your RFP content.

6 RFP response email samples worth reusing

6 RFP response email samples worth reusing

Between communication apps, social media, and text messaging, email seems almost quaint. Still, a well-written RFP response email adds a level of professionalism to business communications, especially when you want to impress a prospect.

The reality is that writing emails is a core part of the proposal process, whether responding after receiving an RFP or sending an email for a proposal submission.

After hours crafting the perfect proposal, the email might seem like the sprinkles on top of the icing on the cake, in that it might look nice, but doesn’t add much substance. That doesn’t mean your email should be an afterthought. Like the right suit or hairstyle, the email is the first impression that sets the tone before the prospect even opens your proposal.

At Responsive, the last thing we want to do is put more work on your plate. So here are six of the most successful emails our proposal writers use. Feel free to copy and paste and use them as you see fit:

Request for proposal email sample: Send after receiving RFP

Hi [First Name] –

I am honored that [Vendor] has been selected to respond for [Prospect]’s business through an RFP. We look forward to showing [Prospect] and the whole evaluation team why [Vendor] would be a strategic solution to address the current and future challenges that [Prospect] is facing in their RFP process.

Based on the current status in the request, I will show how [Vendor] will help to: create a more consistent process across international regions, save individuals time to focus on other initiatives, and provide insights into all RFP analytics across your organization.

I will follow up within the next week with any questions we have about the RFP.

Thanks again for the opportunity!

[Sender]

ProTip: Provide three specific pain points you will solve to show you are the right partner.

Looking for more RFP response templates? Download our guide.

Request for proposal email sample: Send to clarify RFP project

Hi [First Name] –

It is apparent that [name(s)] spent a lot of time putting this request together. Thanks for sending us such an organized RFP outline…they aren’t always delivered this way!

At this time we are still reviewing, and the requirements are aligning well with [Vendor]’s offerings. We have outlined a few comments and questions. We would like to schedule a one-hour review session with your team to cover everything.

Is your team available at [11:30 a.m. PST] on [Friday] for this review session? Please confirm and I’ll send over a calendar invite.

Thanks and talk soon!

[Sender]

ProTip: A positive tone is always key with clarification requests.

Request for proposal email sample: Use for proposal submission

Hi [First Name] –

I trust you are well and busy as you receive and review multiple RFP responses. Attached, you will find the following files and folders to accompany the RFP response from [Vendor]:

  • [Relevant File / Folder]
  • [Relevant File / Folder]
  • [Relevant File / Folder]
  • [Relevant File / Folder]

Our team would be honored to earn [Prospect]’s trust and business as a result of this RFP submission. The connection we have with [anecdotal personal point, story, business fact, mutual customers, relevant content identified in the sales process] makes the potential of our doing business together that much more exciting.

We look forward to the next steps to come as we continue this process together. I will be standing by for any follow-up questions from your review.

Thank you!

[Sender]

ProTip: Bring in a personal touch to avoid a bland RFP submission.

Request for proposal email sample: Send to follow-up on proposal submission

Follow-Up #1 – When you haven’t heard from the prospect, and the deadline has not passed.

Hi [First Name] –

I trust this finds you well and in the throes of the RFP review. As we approach your review timeline of [August 1], I wanted to check in proactively on [Vendor]’s submission.

Are there any follow-up questions or clarification points needed from [Vendor]? I would be happy to hop on a quick call or share a sample of our work to clarify any other functional requirements you might have.

Speak to you soon,

[Sender]

Follow-Up #2 – When you still haven’t heard from the prospect, and the deadline has passed.

Hi [First Name] –

I’m reaching out to see if I can get an update on [Vendor]’s recent RFP submission. We passed our deadline of [August 1], and I haven’t heard from anyone at [Prospect] yet.

Perhaps the project is hung up due to competing priorities, the project is taking a different direction, or another vendor has been decided? Whatever the case may be, any updates would be greatly appreciated.

Speak to you soon,

[Sender]

ProTip: Keep your first follow-up message brief and polite. On the second follow-up, gently back away to see if that draws them in.

Request for proposal email sample: Send after winning proposal

Hi [First Name] –

I was thrilled to learn that [Vendor] moved forward in the selection process. I speak for the entire team when I say that we appreciate the opportunity to earn your business.

Per the outline of the RFP process, the next step is an onsite presentation for the last week of [August]. I am available [Mon-Wed] in the [afternoons]…do any of these times work for your team?

Very excited, thanks!

[Sender]

ProTip: Show your enthusiasm and keep the momentum going to move the project forward.

Request for proposal email sample: Send after losing proposal

Hi [First Name] –

Thank you for the update. I am surprised by this result as I remember specifically how well the demo went with your team, and the excellent fit between [Prospect] and [Vendor].

I absolutely respect your decision, and I only ask for some additional feedback so I can understand how [Vendor] can continue to improve. Let’s schedule a few minutes to chat, so I can better understand the specifics you were looking for. Any feedback I can glean in this scenario is very valuable.

Thank you very much,

[Sender]

ProTip: Lose gracefully, but demonstrate complete confidence in your solution until the end. You never know…they may be back!

The formula for creating winning RFP responses

Want to stand out in the RFP process? Our guide can teach you how to write a winning RFP response.

Respond fast. Save time. Win more.

Add RFP software to your sales tech stack for response automation with a human touch, content governance that establishes trust, and outcomes that will only improve over time. Learn more about Responsive.

Gain visibility with RFP response management dashboards

Gain visibility with RFP response management dashboards

Where are we with the RFP? This is perhaps the most common question asked of team members and SMEs contributing to a request for proposal.

I was a product manager for nearly a decade, and during that time I responded to countless RFPs manually. About 30% of my time was spent responding to RFPs, so I lived many of the same inefficiencies our clients experience in the field.

Inevitably, the question would be asked: Where are we with the RFP?

There was no easy answer to this, because everybody was being kept in the dark. As an SME, I felt frustrated because RFP response wasn’t my primary job responsibility. When it was time to contribute to an RFP, I had to drop everything to complete the task.

“A business with 100 employees spends an average downtime of 17 hours a week clarifying communication, translating to an annual cost of $528,443.” – Siemens

Sales was equally frustrated with the process. RFP responses are their bread and butter, so of course there is a sense of urgency. They didn’t know if I was on vacation—and if an RFP came in while I was out, they would be left hanging and potentially miss out on a new business opportunity.

To overcome these RFP process hiccups, companies will have standup meetings or send regular email updates to stay on top of project completion progress and make sure the deadline will be met. This works to a certain extent, but it requires more time and effort than most teams can spare.

This is where an RFP management dashboard comes in, alleviating common challenges with the analytics, insights, and reporting capabilities your team has been waiting for.

What is an RFP response management dashboard?

A manual approach to RFPs keeps teams guessing throughout the entire lifecycle of an RFP project. Grasping the progress of an RFP response is extremely limited when communication is happening by email and the project is viewed in spreadsheets.

An RFP response management dashboard takes guesswork out of the workflow by providing insights at-a-glance. The proposal lead can have full visibility into the project, knowing exactly where everything stands.

RFP management
Knowing an RFP project’s status is just scratching the surface when it comes to available insights within a dashboard. There are several types of RFP response management dashboards that bring teams visibility they didn’t even think was possible before with a manual RFP process.

Dashboard types for measuring RFP response projects

Every RFP management solution is different, but the most robust technology will offer dashboards. RFPIO has multiple dashboards that teams can use to support their RFP response efforts.

Project Overview Dashboard – When you need a progress update, you don’t need to ping your team members or stress about the status. Everything is right here for your RFP response project: deadlines, progress completion, and authors and reviewers summaries. (Can be viewed directly in your CRM.)

Response Dashboard – Wonder how many responses are complied or supported for a yes/no answer? Sales would be curious to know—and this could be a dealbreaker. If 90 out of a 100 questions are a “no,” then what’s the point in bidding for it? These insights give you a sneak peek into the process.

Executive Dashboard – Gain visibility into your team’s efforts to quickly perform win/loss analysis, view average completion time, and identify your top contributors. Now you can give recognition to your SMEs doing great work consistently with RFPs. (Can be viewed directly in your CRM.)

Content Library DashboardContent audits are necessary for overall RFP response quality. Here, admins can assign content owners and set up automatic reminders to notify when it’s time to refresh the Content Library, based on the audit frequency you choose.

Benefits of dashboards in your RFP management solution

RFP response management dashboards will grant you visibility into the entire process to save your team hours. The great unknown of RFP response will be eliminated with this level of analytics and reporting. Regular status meetings and emails will become obsolete when you can simply view the dashboard and know on the spot.

If you assign 50 questions to your SME and he has completed 28, he feels more confident being able to track his progress. You will also feel more confident, knowing your SME is working to meet the deadline.

If another SME skips a few questions, you will be able to recognize the oversight and nudge them to finish their assigned responses. This is clearly better than when you used to submit an RFP without knowing RFP responses were missed, then losing an opportunity because the vendor thought you dropped the ball.

For executive and sales teams, some dashboards can be viewed directly in their CRM. This brings quick insights to the table, without the extra step of logging into a separate platform. Being able to view the RFP response project in the tool they use daily will limit questions and provide real-time access.

Contributor recognition is another important benefit of RFP response dashboards. With smaller teams, it’s obvious when someone is contributing—but with larger teams, it can be more challenging. Being able to recognize your key RFP contributors and incentivize for more participation will encourage your team. This internal motivation will ultimately drive more revenue, since your organization will be enthusiastic to contribute to the next RFP.

“The secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks, and then starting on the first one.” – Mark Twain

Your team’s potential becomes limitless when you have RFP dashboards incorporated into your workflow. Start giving your organization full visibility into the response process by using RFP software.

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Why do 250,000+ users streamline their response process with RFPIO? Schedule a demo to find out.